Uber, the world’s leading and global ride-sharing platform will soon penalize rude, untidy and unruly passengers. Accounts of riders with consistently low or poor ratings will face deactivation. Uber will certainly offer several opportunities to improve the ratings before taking the step.
Uber appears to be taking a firm stand against bad passengers. While Uber riders could always rate the drivers, the latter too, had the opportunity to rate the passengers. While Uber riders had ratings, not a single one was barred from using the platform or its services for poor behavior. This lenient attitude towards the riders changes today. The change in the policy started in the U.S. and Canada, and could soon be applicable in areas where Uber operates. Riders with ratings consistently lower than the city’s average rating will face the risk of deactivation.
Noting the change in policy, Uber Head of Safety Brand and Initiatives Kate Parker wrote in a blog post, “Respect is a two-way street, and so is accountability. Drivers have long been required to meet a minimum rating threshold which can vary city to city. While we expect only a small number of riders to ultimately be impacted by ratings-based deactivations, it’s the right thing to do.”
Uber will begin banning riders with low ratings.
— Complex (@Complex) May 29, 2019
A leaked document had indicated drivers have always faced the risk of deactivation if they rating fell below 4.6. It is important to note that average ratings vary considerably from city to city. Needless to add, Uber is quite secretive about the ratings and hasn’t revealed the average rider rating as per city. It has, however, ensured that riders with low ratings will have several opportunities to improve their ratings. “Any rider at risk of losing access will receive several notifications and opportunities to improve his or her rating,” noted an Uber spokesperson.
Rider rating review and punitive action is part of Uber’s refreshed community guidelines. They will be prominently mentioned on the Uber app and require confirmation of acknowledgment. Moreover, Uber has several tips for riders on how to boost their ratings. These include polite behavior, ensuring the vehicle in which they are riding is kept clean.