Installing and uninstalling programs on Windows OS can sometimes feel more difficult than it should be. The usual process is fairly simple. You open up the Settings app or go to Control Panel >> Programs and Features and you can easily access the programs and applications you want to uninstall. However, certain issues are bound to occur if the program’s uninstall wizard starts misbehaving or if it’s simply not included in the program. On the other hand, there are some malicious applications that will prevent you from uninstalling certain programs and you should get rid of it as soon as possible.
“The Requested Resource is in Use” Error
This famous issue is usual caused by the malicious rootkit under the name of SmartService. Rootkits are usually more difficult to deal with than viruses and worms because they operate silently and they make subtle changes to your operating system and prevent other programs from deleting or finding out about it.
This being said, users will have issues if they are trying to uninstall some third-party software because SmartService blocks a plenty of digital signatures from running. The processes and programs which are blocked are security programs such as firewalls and antivirus software making it impossible for you to scan your PC. Additionally, SmartService rootkit prevents certain processes from being terminated; the malicious processes which keep the malicious software running. Let’s see how you can deal with this particular issue.
Solution 1: Malwarebytes Anti-Rootkit
Malwarebytes usually produce free security tools which can definitely help you keep your PC protected. This particular Anti-Rootkit tool is designed to get rid of rootkits like this one and a lot of people have reported that this software actually managed to get rid of the issue.
- Download the Malwarebytes Anti-Rootkit tool here.
- Close everything you can close on your computer and open the file you just downloaded.
- Install MBAR to a convenient location and open it after the installation ends.
- Update the database and click Scan with all scan targets being checked.
- After the scan finishes, keep the Create Restore point option checked and click on Cleanup.
- Your computer will reboot so check to see whether the same issue remains when you try to open your antivirus software.
If something interferes with either the MBAR installation, opening, or the malware removal process, you will need to use a tool called Rkill which will help your terminate processes which are causing the issue so that you can remove them promptly.
- Download Rkill from here.
- After you download it, locate it in the Downloads folder and rename it in order to “fool” the rootkit.
- Run it and wait until the process is over. DON’T restart your computer now. Simply run the MBAR tool again and get rid of this malware.
Solution 2: Additional Security Scans
If Malwarebytes Anti-Rootkit wasn’t able to get rid of the rootkit or if you want to run a couple of additional scans there are several high-quality tools you can use.
- Download Zemana AntiMalware from here.
- Rename the file you just downloaded to something else.
- Run the installation and choose the folder you want to install Zemana to.
- The app should run automatically but if it doesn’t, open the folder where you chose to install Zemana and rename the ZAM.exe file to something else and double-click on it.
- Scan your computer with a Deep Scan option.
Another great tool to use is Malwarebytes Anti-Malware (MBAM).
- Download it here.
- Run the file you just downloaded and install the tool to your PC.
- Launch the software.
- Locate Settings on the left side of the screen and go to the Protection tab.
- Toggle the Scan for rootkits option on in order to locate this malware.
- Scan your computer with a Threat Scan.
Solution 3: Kaspersky Rescue Disk
Since the SmartService rootkit prevents all security tools from running, it may prevent you from running certain rootkit removal tools or antivirus scanner even after you have renamed them. For example, some users have reported that they were unable to run Malwarebytes on their computers when they were infected with SmartService. However, you can run a bootable antivirus tool that will boot without running Windows. A good free option is the Kaspersky Rescue Disk.
- Download Kaspersky Rescue Disk here.
- Burn the tool to a CD or a DVD. If you already own Kaspersky Anti-Virus or Kaspersky Internet Security, you will be able to burn this tool to a DVD using the application interface. If you don’t own these programs, you can use any image or disc burner you are familiar with. Use a low-speed setting in order to prevent errors from occurring.
- Load the BIOS menu by pressing the indicated key when you boot your computer. It’s usually F8 or F11.
- After you have opened BIOS settings, go to the Boot tab and select booting from a Removable Drive.
- Insert your CD or DVD with the Kaspersky Rescue Disk burned to it.
- Reboot your PC and the Kaspersky home screen should load with a message asking you to press any key. Press anything in the first 10 seconds or Windows is going to boot.
- Select your language using keyboard arrows and Enter and read the license agreement. Press 1 to continue, 2 to restart, or 3 to shut down your computer.
- Choose the Kaspersky Rescue Disk Graphic Mode which is the easiest to get around.
- Update the virus databases by visiting My Update Center >> Start Update.
- Start the scanning process by clicking on the Objects Scan tab, checking everything on the list below and clicking Start Objects Scan.
There are three options for each malicious file the software detects:
- Disinfect – It cleans the file and does not remove it, leaving it safe to use.
- Quarantine – It marks the file as malicious and prevents it from being used. It can be restored later on.
- Delete – This deletes the file completely and removes it from your PC.
We recommend you either Quarantine or Delete the malicious files.