Microsoft Surface line has been plagued with various technical issues over the past few years. These issues particularly appear to affect new Surface devices. Surface Pro 7 users suffered battery drain and random shutdown issues for months.
While the unexpected shutdown issue first came to light on December 20, 2019, when several users started complaining about it at the Microsoft Answers forum. According to the Surface Pro 7 users, the device shuts off at random intervals without any intimation. Someone reported on the Community forums:
“If the device stays ideal for a minute it directly shuts down. I have checked all the sleep and power settings and that’s not an issue. I see this was an issue in previous versions too. Any fix?”
Users explained that regardless of the fact that what they are doing, the random shutdown occurs at any time. For now, it seems like its a software issue rather than a hardware problem. If so, Microsoft should address it soon with a software update.
At this point, it is not yet clear how many Surface Pro machines are affected by this problem. But considering a large number of complaints [1, 2], the random shutdown bug seems to be a widespread issue.
Install The Intel Graphics Command Center Application On Your PC
The forum discussion suggests that many users have already contacted Microsoft to return their devices and some of them got a replacement as well. A large number of users continued to post their complaints on the support thread until someone suggested a workaround.
A Surface Pro 7 user successfully resolved the issue by disabling the “Panel Self Refresh” option in the Intel Graphics Command Center:
“I’ve fixed it on my SP7 i5/8G/256G by installing the Intel Graphics Command Center from the Microsoft Store, opening it, going to System>Power>Panel Self Refresh and turning it off for both “On Battery” and “Plugged In”.”
A large number of people who followed the steps confirmed that the particular issue could be resolved quickly. In addition, seanbob28 listed some other workarounds to fix the random shutdown issue.
It looks like Microsoft may need a few months to release a fix for the ongoing issues in the Surface Pro line.