Surface Laptop 3 Reportedly Suffering Black Screen Issues At Lowest Brightness Settings

Over the past week, several people started reporting a serious problem with their Intel-based Surface Laptop 3 PCs.

Some affected users reported the issue on Microsoft Comunity forums as well. The OP stated that the display turns off when the brightness is at the lowest setting.

“The laptop works fine when the brightness is at any level except the lowest setting. When it’s set to low, it’ll work for a minute or two, and then the screen turns black. It doesn’t go to sleep because I can still hear videos playing in the background and I can pause/resume them using the spacebar, but the screen is completely black. To bring it back, I have to hit the power key to put it to sleep, and then again to wake it back up.”

The OP further added that the problem persists regardless of the fact that the latest drivers are installed on the PC. This problem is frustrating for many people because many people prefer to keep their systems at the lowest brightness setting at night time.

Another Surface Laptop 3 owner who experienced similar issues confirmed the bug. According to the user report, the backlight completely turns off after 10 to 15 seconds and the screen was barely visible. Furthermore, the user started hearing a noisy buzzing sound from the laptop.

Fix Surface Laptop 3 Black Screen Problem

Fortunately, the user managed to dig deep into the problem and found a solution as well. The issue was related to the adaptive contrast feature. The OP realized that the brightness of the Surface Laptop 3 device changes depending on the darkness or the brightness of the background.

If you observe more closely, as soon as the background changes — the screen goes black for no reason. This behavior can be reproduced when the system is on the lowest brightness setting and disconnected from a power source. Both the users suggested a quick workaround to resolve this issue:

  1. Go to the Microsoft Store and download Intel Graphics Command Center.
  2. Once the download process is complete, install the program on your system.
  3. Finally, disable the Display Power Savings option.

The option will eventually turn off the adaptive contrast feature to resolve the black screen problem. Additionally, it also fixes the strange buzzing sound which is a major problem for Surface Laptop 3 users.

How many of you have noticed a similar issue? Did the aforementioned solution work for you? Let us know in the comments section below.


Alex Schoff

Alex is a technology reporter with a particular interest in Microsoft and Windows. He keeps a close eye on major developments related to Windows 10, Google Chrome, Office 365, and more.
Back to top button