Skype For Business Suffers Audio/Video Quality Issues As Demand Surges

Skype for Business users is reporting major issues while accessing the service these days. This issue came at a time when thousands of people are relying on online tools to work remotely.

In an effort to deal with the COVID-19 pandemic, businesses are increasingly asking their employees to work remotely. Organizations are turning to cloud-based communication and collaboration platforms to run their businesses.

Users Run Into Issues As Millions Start Working From Home

Consequently, Microsoft Teams crossed 44 million daily active users this week. However, as everyone started working from home, Microsoft Team went down for two hours across Europe. Notably, there are thousands of companies who are still using Skype for Business, apparently, they are also struggling with the telephony service.

People from across the globe turned to different forums to complain about poor audio and video quality during phone calls. The reports suggest that numerous users have encountered issues while communicating with their teammates. The administrator dashboard displays the following status message:

“Title: Poor audio and video quality
User Impact: Users may experience poor audio and video quality when using Skype for Business.
Current status: We’re analyzing diagnostic data to determine the source of the issue.
Scope of impact: Your organization is affected by this event, and impacts users who are served through the affected infrastructure.”

Microsoft Still Needs To Investigate

Just like Microsoft Teams, this issue is probably caused due to the newly enlarged remote workforce. However, Microsoft is yet to speak on this matter. Interestingly, everything is fine as per Skype’s status page, while the issue is still affecting a large number of users.

The problem has been there for the past couple of days. Needless to say, as the COVID-19 continuos, the remote working trend is expected to increase during the next couple of months. Thus, people will be relying on Google’s G Suite, Zoom, Slack, and Microsoft Teams in that case.

If so, it is the right time that Microsoft should improve its tools and technologies to attract a large number of people. Have you noticed audio and video quality issues at your end? Let us know in the comments section below.


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Alex Schoff


Alex is a technology reporter with a particular interest in Microsoft and Windows. He keeps a close eye on major developments related to Windows 10, Google Chrome, Office 365, and more.
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