Skype freezing is an issue that a number of users have experienced in the last few years. This error has been especially on the rise with Windows 7 users since the release of Windows 8, and 8.1 and 10 after it, mainly because Microsoft have paid more attention to the version for those operating systems.
The cause for the error can be a number of things, from installing a new piece of software or an update for Windows, to hardware changes and viruses on your computer. However, there is a solution if you’re in a situation like this, and you can’t find the cause. For example, if you have upgraded the RAM, it is in no way directly connected to Skype and shouldn’t mess with the functionality.
Uninstall, then reinstall the latest version of Skype
Oftentimes uninstalling and reinstalling a problematic piece of software can do miracles. A number of users have reported this to be the case with Skype, so what you should do is uninstall whichever version of Skype you have, download the latest one from its website and install it.
Uninstalling Skype is fairly easy. What you should to is open the Start menu on your computer and type Add or Remove Programs. Open the result, and you will be presented with a list of all the software you have on your computer. Scroll down until you find Skype, click on it, and press Uninstall/Change. This will trigger the uninstall wizard, which is fairly straightforward. Continue with it until it’s done, and completely remove Skype. A good thing to do after this would be to remove Skype – this will clean up all traces of it from your computer. Go to Skype’s website and download the latest version for Windows 7. What you’re downloading is an installer that is easy to use, and you will have no issues with it whatsoever.
The solution mentioned earlier will fix your problems with Skype after a RAM upgrade, but keep in mind that it is also a possible solution for a number of other causes, and seeing how simple it is, don’t hesitate to try it if you’re experiencing problems with Skype, and you can’t exactly identify the root of the problem.