With the massive leaps that technology has been making, the bad guys of the world have also been stepping their game up big time. Crooks, con artists and scammers of all kinds have taken up arms against the common man via the internet, creating and running an astonishingly wide range of different scams and cons on the World Wide Web. Some online scams rely on infecting innocent Windows users’ computers with adware – a malicious element that, once it has infected a computer, is capable of redirecting an infected user to a specific webpage designated by the scammers who created the adware every single time the user tries to access any website whatsoever using the infected internet browser.
Of course, as is with all kinds of scams and cons, infecting an innocent user and getting them on to the shady webpage is only half the process. The other half involves convincing the user to give up something precious to them – which, in most cases, is remote access to their computer or valuable personal information such as their social security number or their financial information (their credit card information, for starters). One such scam involves adware that redirects any attempts to access the internet on the infected internet browser to a webpage that says there’s something wrong with the host computer and cites the following as being the root of the problem:
“Debug Malware Error 895-System32.exe Failure”
The malicious website goes on to say that if left unresolved, this problem can prove to be catastrophic for the victim of the scam. The shady website also oh so graciously provides the user with a “toll free” helpline which they can use to get in touch with a “certified Microsoft technician” who can help them resolve the problem. First things first – Microsoft will never reach out to individual consumers via calls or through a shady looking webpage that their internet browser for some reason always redirects to, so if you are being redirected to such a webpage, it is MOST DEFINITELY an attempt to scam you.
If a user infected by this adware calls the “toll free” number they are provided with, the scammer on the other end tries to convince them that they actually are capable of fixing an issue that isn’t even there and then tries to convince them to pay for the scammer’s services or to even purchase a service subscription from then. In addition, if the victim ends up providing the scammer with, say, their credit card information, the scammer almost always uses it for malicious purposes.
Thankfully, though, as long as you don’t call the “toll free” number the shady website tries so hard to get you to contact, the scammers on the other end can’t really harm you in any way. However, as you can probably surmise, your internet browser of choice redirecting to a scam webpage every single time you try to access the internet and you not being able to get away from that webpage is certainly a problem. While it is certainly a problem, it is not an unfixable one. The following are some of the most effective solutions that you can use to get rid of the adware that keeps redirecting you to the “Debug Malware Error 895-System32.exe Failure” scam webpage and resolve this problem:
Solution 1: Completely remove the offending adware
The most effective solution to this problem that is available to those affected by it is completely removing the adware that is causing the problem in the first place. Most kinds of adware can be removed quite easily with the help of one or two third-party computer security applications designed and readily available for the Windows Operating System. If you would like to completely remove the adware that is the root of this issue, you need to:
- Click here to download Malwarebytes AdwCleaner – a Windows application designed specifically for the purpose of hunting down and removing adware from a Windows computer.
- Initiate the download and wait for Malwarebytes AdwCleaner to be downloaded. Once the program has been downloaded, navigate to where it was downloaded, locate it and double-click on it to run it. If Windows asks you if you’re sure you want to run Malwarebytes AdwCleaner, confirm the action.
- Click on Scan and wait for Malwarebytes AdwCleaner to analyze your computer for any and all kinds of adware.
- Once done, the program will provide you with a list of whatever kinds of adware it found on your computer. At this point, click on Clean to have Malwarebytes AdwCleaner remove whatever adware it found. Be sure to close any and all open programs apart from Malwarebytes AdwCleaner before doing so, and click on OK in the popup you see after you click on Clean to give the program permission to restart your computer in order to effectively remove whatever adware it found.
- When your computer boots up, Malwarebytes AdwCleaner will display a log file that basically describes what it did and what items it removed. Next, go here and click on Download under Personal to start downloading the installer for a free trial version of Malwarebytes. Malwarebytes is an extremely powerful malware detection and removal tool at the disposal of Windows users.
- Once the installer has been downloaded, navigate to where it was downloaded to, locate it and double-click on it to run it. Read and follow the onscreen instructions to install Malwarebytes.
- Once Malwarebytes has been successfully installed, it will automatically start up and update its malware and virus database and detection engines. At this point, click on Scan now within Malwarebytes to initiate a scan.
- Wait for Malwarebytes to perform the scan. When done, the program will display a list of all the malware and virus infections it detected. Simply make sure that all detected malware infections are selected and click on Quarantine Selected to have Malwarebytes remove them.
- A reboot is going to be necessary to have the malware removal truly take effect. That being the case, when Malwarebytes asks you if you want to restart your computer now, click on Yes.
When your computer boots up, simply check to see if the offending adware has truly been taken care of.
Solution 2: Reset your internet browser to default settings
Resetting your internet browser to its default settings can also, in many cases, resolve this problem. To reset an internet browser, say Google Chrome, to its default settings, you need to:
- Launch Google Chrome.
- Click on the Options button in the top right corner of the window (represented by three vertical dots).
- Click on Settings.
- Scroll to the bottom of the Settings page and click on Show advanced settings….
- Scroll down to the Reset settings section and click on Reset settings.
- Confirm the action in the resulting popup by clicking on Reset.
- Restart Google Chrome and, when it boots up, check to see if the issue has been fixed.
Solution 3: Unpin Edge from the Taskbar and then re-pin it (For Edge users only)
If you use Microsoft Edge as your internet browser of choice and are experiencing this problem, there is a peculiar little solution that has proven to be extremely effective in fixing this problem for others who have been in circumstances that are very similar to yours. This peculiar solution is unpinning Edge from your Taskbar and then re-pinning it. To do so:
- Locate the Edge icon in your Taskbar and right-click on it.
- Click on Unpin.
- Open the Start Menu.
- Locate the listing for Edge and right-click on it.
- Click on Pin to Taskbar.
- Launch Edge and check to see if the problem truly has been resolved.
Solution 4: Indirectly launch Edge and close the scam website (For Edge users only)
Many Microsoft Edge users in this very situation have also experienced success with fixing this problem by launching Edge indirectly (through another program clicking on an HTTP link, for example), closing the scam website in the background and then clearing Edge‘s browser data. In order to use this solution to try and fix this problem, you need to:
- Launch Edge indirectly – not from the Edge icon in your Taskbar or the Edge listing in your Start Menu but from somewhere else, like a clickable HTTP link in an email, for starters.
- The offending webpage should be the very first one at the top of the Edge While making sure not to switch to the offending webpage, click on the X next to it in order to close it.
- Click on the three dots in the top right corner of the Edge window (…) to open the Options menu and click on Settings.
- Locate the Clear browser data option and click on it.
- If required to do so, confirm the action.
- Close Edge and then re-launch it.
- The offending scam webpage should now be gone and you should no longer be redirected to it, resolving the issue for good.