Earlier this year in July, Ubisoft adopted an aggressive stance towards users who sent toxic and offensive messages in the Rainbow Six Siege in-game chat. After months of complaints and thousands of banned players, the developers have decided to change the policy of instant bans. Now, chat messages containing phrases considered offensive will be filtered and won’t be displayed to other players.
Starting December 10th, whenever a player attempts to send a chat message containing inappropriate language, the message will be filtered and they will be met with the following private message:
“The following message was not sent and will be reviewed for inappropriate conduct:*word used*”
As Ubisoft notes in a recent blog post, the reason behind this change was that the previous automated ban system, while successful in catching offenders, falsely banned hundreds if not thousands who simply made a mistake.
“Upon review, we found that the automatic ban feature, while effective at curtailing bad behavior, was intrusive to the gameplay of other players not engaging in the inappropriate activity,” says Ubisoft. “Therefore, the current system for auto-bans is evolving to improve the experience for all players, including those behaving appropriately.”
Ubisoft says that by “evolving” the chat toxicity filter, players will become more “vigilant” with their words, resulting in a more peaceful gameplay experience. The developers hope that the updated version of the system will allow for “more transparent feedback” between them and the players.
While the introduction of this change will mean players who mistype words and phrases are safe from instant bans, offenders with ill intentions will still be sanctioned appropriately. The temporary and permanent bans will continue to be handed out after manual review as they have for the last few years.
It’s great to see Ubisoft take community feedback into consideration. Hopefully the introduction of this new system will minimize the amount of false bans.