Sony’s PlayStation 5 launched last week on 12 November in most countries except the UK, where players had to wait a few more days till November 19. The console had launched yesterday, and as you would have thought, it was an absolute mess. Websites were crashing all over the place, and major retailers like Currys PC World and John Lewis confirmed by lunchtime that PS5 was out of stock. On the other hand, those who had already secured a PS5 through pre-order weren’t having any good day either.
Customers who expected to unbox their PS5 on launch day were disappointed with late deliveries. UK’s major PS5 retailer, GAME, emailed customers that the delay was caused by Console’s Size and Yodel’s logistical problems.
“Due to the volume of PlayStation 5’s in the UK market and the size of the product, the launch has led to UK wide delivery challenges for all Retailers and Couriers. Our Aim has always been to ensure that as many orders arrive on time for release day as possible; therefore, we have had to secure multiple couriers to help try to achieve this.”
“However, for some reasons beyond GAME’s control, YODEL has informed us today (18th November) that not all orders due to be delivered by them will be delivered on release day. This is due to capacity issues in their delivery network and may mean that your tracking information is not fully updated until Friday.”
UK Delivery Service Company Yodel was furious over the remarks of GAME and told BBC, “We have been consistently clear on the order volumes we are able to carry for them, and it is deeply disappointing that Yodel’s name has been incorrectly used in an email to customers on the status of orders.”
It’s unfortunate that not only new buyers but also those who pre-ordered the console’s are having problems. It seems like eBay is the only option left now, and new buyers will have to pay nearly thrice the original amount. Before all this launch day pre-order saga began, we highlighted Sony’s unprofessional approach of starting pre-orders without any prior notification. It was also something we thought wouldn’t happen because Eric Lempel himself guaranteed it.
One thing to note is that GAME’s justification of PS5 Boxes being a problem is correct. Compared to the Xbox Series X packaging, the PlayStation 5 Box size is three or four times bigger. So it kind of makes sense because you can only fit a limited number of consoles in the delivery van.