PlayStation 5 is Suffering from a Bug that Does not Allow Users to Download the Games made Specifically for the Console
Factory resetting the console is the only solution for now
Both PlayStation 5 and Xbox Series X/S have finally been released. Many of the early adopters who had secured pre-orders are waiting for their respective console to arrive. Still, the supply situation is a little better compared to the initial debacle. With the consoles out in the wild, we have been getting new information about the performance and overall stability. Earlier this week, we reported a situation concerning Series X, where some over-enthusiastic consumers seemingly thought that passing their e-cigarette smoke from the console might trend on social media.
Now, the early adopters of the PlayStation 5 console have started complaining about a serious bug in the system UI. According to IGN, PS5 is suffering from a bug that causes apps and games to be caught in a “Queue for download” or an error state. It starts whenever users buy a game from the PS Store and download it. It shows that the game is in the queue for download, but it stays in the queue for hours, even when the user is not downloading anything else simultaneously. The system then prompts the user to visit downloads, which shows a black screen, and hence the user can not cancel or re-download the game.
The bug also affects how the license of the game is recognized. The game is present in the library, but when you search for the same game on the PS Store, it shows that the user must purchase the game again. The PS5 version of Call of Duty: Black Ops Cold War is the most affected in the case. The PS4 version seems to download the game without any hiccups, however. Many other games that have a defined PS5 version are also suffering from the bug.
Lastly, Sony is yet to respond to the matter. Activision has recommended a factory reset of the console, which is not a viable solution for many.