Google Pixel 7 Series Phone Owners Report Camera Glass Shattering Issue

Not long ago, Google released the Pixel 7, and, unsurprisingly, the device’s camera quickly became the center of attention. However, we noticed that the general visor-like design of the camera, spanning the whole width of the phone, has not changed despite Google making a number of improvements in this area (mostly in the form of software).

While the design may appear to be very similar on the surface, the overall construction was completely different. The camera module of the Pixel 6 series was made entirely of glass; in contrast, the Pixel 7 and Pixel 7 Pro featured an aluminum finish on top and glass in front of the cameras. When these phones were first released, the choice of materials that were utilized for the camera bar were openly criticized; however, the reasons for which they were criticized were not the same as the reasons that we are going to be discussing today.

Reddit and the Google Support Forums have seen an uptick in recent reports from users claiming that the glass on their Pixel 7 series devices is spontaneously cracking, but Google has not yet commented on the matter. This problem initially didn’t appear to affect a large number of users; however, as time goes on, more and more people are reporting it. People are going to support forums to find out that it isn’t their fault; rather, it is a problem that a large number of other users are also experiencing.

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Users have reported that the damage was unexpected because they did not drop or use their phone carelessly, so what could be the issue? There are several theories, but the one that appears to be the most logical is the camera bar’s design flaw. See, every material on the planet has a different coefficient of thermal expansion, and so with Google’s design choice featuring two different materials, this was bound to happen. Almost all materials expand when heated and contract when cooled, and Glass and Aluminum do so at different rates.

This isn’t even the main issue. What irritates people is the fact that Google refuses to repair or replace these devices under warranty, despite the fact that the end user is not at fault. Even though the overall percentage of users reporting this is low when compared to users who own this phone, this does not guarantee that it will not happen to other users in the future. We’ve only had the phone for three months and already there have been lots of complaints.

However, given the recent attention given to this issue, Google will most likely consider it and, hopefully, issue a statement in the near future. We will keep you updated as new information becomes available. Meanwhile, let us know in the comments if you’ve had any similar problems with the phone.

 

ABOUT THE AUTHOR

Muhammad Qasim


Qasim's deep love for technology and gaming drives him to not only stay up-to-date on the latest developments but also to share his informed perspectives with others through his writing. Whether through this or other endeavors, he is committed to sharing his expertise and making a meaningful contribution to the world of tech and gaming.
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