OnePlus 8 and 8 Pro Smartphones With Display Issues Can Be Sent Back For Repair, Refund Or Replacement?

After several OnePlus 8 Pro and a quite a few OnePlus 8 Android smartphone owners complained about weird display issues plaguing their devices, OnePlus has apparently initiated a program for the affected parties. OnePlus is reportedly asking customers complaining about weird display issues such as green tints, black crushes, low brightness issues, etc. to seek repairs, refunds, or replacement for their allegedly faulty devices.

Within a few short days of the OnePlus 8 and OnePlus 8 Pro premium Android smartphones landing in the hands of eager first adopters, quite a few of the devices apparently started showing weird problems concerning the high-resolution and high refresh rate Super AMOLED display. Interestingly, both the latest OnePlus smartphones spent several weeks receiving great reviews from popular and reliable tech publications and YouTube personalities. However, none of the reviewers spotted any anomalies within the latest OnePlus Android smartphones. But right after customers who pre-booked the devices received their units, a few started noticing weird display issues plaguing their purchases. Concerned about the problems with OnePlus 8 Pro and OnePlus 8 smartphones, OnePlus has reportedly initiated a Return, Refund or Repair program.

OnePlus 8 Smartphone Users With Display Issues Can Ask For Repair, Refund Or Repair Of Their Devices After Applying OTA Firmware Update:

The OnePlus 8 Pro features a 6.78-inch QHD+ 120Hz AMOLED display that can hit a maximum of 1,300 nits of brightness. The OnePlus 8 sports a slightly smaller 6.55-inch FHD+ Super AMOLED display with a refresh rate of 90Hz. The OnePlus 8 Pro is the first smartphone from OnePlus with a blazing fast 120Hz display. The company also claims it is the first phone with a 10-bit display capable of displaying all 1 Billion colors. The OnePlus 8 Pro is certainly well within the Flagship Android Smartphone category after the previous iterations were branded as ‘Flagship Killers’.

Hence the early adopters who purchased the OnePlus 8 and OnePlus 8 Pro smartphones were concerned when some of the devices started suffering varying degrees of display issues which included green tints, black crushes, low brightness, etc.

Claiming the display issues are because of software and not hardware related, OnePlus issued the OxygenOS 10.5.5 update. Interestingly, several buyers who were experiencing the Green Tint issue, claimed the OTA Update solved the same. However, other buyers continued to face other display issues. OnePlus has now reportedly confirmed that issues such as black crushes and low brightness are hardware related. In other words, the latest OnePlus smartphones with display issues other than Green Tint, cannot get their devices fixed with a software patch or firmware update.

[Image Credit: GizmoChina]
A growing thread on Reddit indicates OnePlus is giving users facing unfixable display issue three options. The first is to send in the device for repairs at the service center. The buyer may also return the device and get a refund. Finally, they could submit a replacement request on the website and get a replacement.

As expected, the majority of the OnePlus 8 and OnePlus 8 Pro buyers facing display issues have claimed they would opt for replacement or refund. The majority of the OnePlus 8 Pro buyers with display issues have observed that sending their $900+ device for repair is not a viable option.

How To Send The Faulty OnePlus 8 and OnePlus 8 Pro Device back For Repair, Refund Or Replacement?

OnePlus has an online presence to file complaints, issues, suggestions, and feedback. Additionally, the company offers quite a few other options to contact its service centers. Buyers can submit their complaints through these methods.

Upon receiving the complaints, OnePlus can revert either through email or other communication channels. It is not clear how OnePlus plans to collect faulty smartphones or if it is the customer’s responsibility to deliver the device to OnePlus service centers. It is important to note that OnePlus hasn’t officially confirmed the program to address faulty OnePlus 8 and OnePlus 8 Pro smartphones. Hence, the claims of such a system remain uncorroborated.

Alap Naik Desai
A B.Tech Plastics (UDCT) and a Windows enthusiast. Optimizing the OS, exploring software, searching and deploying solutions to strange and weird issues is Alap's main interest.