Some Onedrive users are reporting that they are unable to access their Onedrive cloud library. When attempting to view the content via a browser by going to All Photos or Albums, affected users are seeing the “Something went wrong, Please try again or refresh the page. Error code: 6“.
The Error Code 6 on OneDrive cloud library essentially means that a timeout error is occurring. This can either occur due to a server issue, a network inconsistency or some type of 3rd party interference.
When troubleshooting this issue, start by ensuring that the problem is not being caused by a widespread server problem with the Microsoft Offline Online service. Once you confirm that the issue is not caused by a server problem, attempt to access your Onedrive account from a different device – Either from the mobile apps (iOS or Android) or directly from a browser.
One workaround that has helped some users to circumvent the issue is to alternate between the Shared folder and the Recycle bin folder when accessing the web version of OneDrive. If that doesn’t work, you have little choice but to contact a Microsoft technician and receive specialized help.
Verifying the status of the Microsoft Office Online Service
First things first, you should start this troubleshooting guide by ensuring that the issue is not beyond your control. Since Error Code 6 is evidence of a timeout error, it’s likely that the inconsistency is being facilitated by a problem with the Microsoft Office Online service.
To verify the status of this service, visit this link (here), select the OneDrive service from the left-hand section of the screen and see if ‘Everything is up and running‘ under Details.
If everything is golden, you have successfully confirmed that the issue is not widespread. If that’s the case, move down to the next method below for instructions on fixing a common network inconsistency.
Accessing OneDrive from a Different Device
If you’ve previously confirmed that the Onedrive Error Code 6 is not occurring due to a server issue, it’s time to figure out if the problem is tied to your particular account or it’s only occurring when trying to access the OneDrive library from a certain device.
After you download & install the application, sign-in with your account and see if you’re still seeing the same error code.
Note: If you don’t want to install the mobile application of OneDrive, you can access the web version of OneDrive from this link (here).
A lot of affected users have reported that accessing the OneDrive storage from a mobile device has allowed them to circumvent the Error Code 6. If this scenario is applicable to you, it’s most likely a desktop issue with the OneDrive service that will be resolved by MS engineers as soon as possible.
Alternating between Shared and Recycle bin folder
If the tests above have revealed that you’re only encountering the issue while accessing the OneDrive shared folder directly from a browser, it’s very likely that you’re dealing with a glitch that’s quite popular across Onedrive web users.
If this scenario is applicable, you should be able to circumvent the issue by alternating between pressing the Recycle bin folder and the Shared folder. A lot of affected users have confirmed that after alternating between the two folders 2 or 3 times, the Shared folder appeared normally without Error Code 6. And in most cases, users that deployed this fix have reported that the issue hasn’t returned since.
Getting in touch with a Microsoft technician
If none of the potential workarounds above have worked for you and you confirmed that you’re not dealing with a server issue, the only viable option by now is to get in touch with a Microsoft technician. There are a lot of user reports confirming that Live technicals managed to resolve a local Error Code 6 after a series of remote troubleshooting procedures.
To open a support ticket in regards to OneDrive, use this link (here). Next, move down to the bottom of the page and click on the Contact Us button associated with Get support.