Last week Nvidia issued an email to Hardware Unboxed explaining that the Graphics card manufacturer would not be sending the reviewer special review samples from now on. The fact that a company was informing a reviewer that the company will not be sending its products for reviews was not wrong. Nvidia mentioned a specific reason for not sending the product and the reason was the cause of the raucous around the internet especially Twitter. Nvidia wanted to emphasize that Hardware Unboxed was not mentioning Ray Tracing or DLSS performance in their reviews which are now one of the core offerings of the Nvidia GeForce lineup.
Linus from Linus Tech tips also brought the issue forward on his podcast the Wan show detailing his concerns regarding the issue. It started a whole new discussion of companies interfering with the review process of their products.
Now, Nvidia has reached out to Hardware Unboxed and apologized for the earlier email. The company also retracted its decision of banning Hardware Unboxed from receiving the review samples of the Founder’s edition of graphics cards. Not only that Nvidia reached out to the tech YouTuber again after a few hours reaffirming the apology and asked them to share the email with their fanbase.
I just received an email from Nvidia apologizing for the previous email & they've now walked everything back.
This thing has been a roller coaster ride over the past few days. I’d like to thank everyone who supported us, obviously a huge thank you to @linusgsebastian
— Hardware Unboxed (@HardwareUnboxed) December 12, 2020
It was a huge step especially from Nvidia as the company not only recognized its mistakes but also made sure that their apology reaches out to their customers too. Lastly, it is not sure why Nvidia emailed Hardware Unboxed in the first place.