Microsoft recently launched two highly anticipated Surface devices, the Surface Laptop 3 and Surface Pro 7. You can find hundreds of articles explaining a handful of interesting features introduced in the new Surface devices. However, it seems like some Surface owners are already experiencing issues.
As of now, there are many users who reported some potential quality control issues with Microsoft’s new products on different forums. Notably, there are multiple complaints [1, 2] about a weird noise observed by both Surface Pro 7 and Surface Laptop 3 users.
One of the Surface Laptop 3 users complained about the same on the Microsoft Comunity forum:
“I’ve got the i5 8GB Surface Laptop 3 (13.5-inch), and today, while browsing the internet, I noticed a fairly faint buzzing sound coming from under the keyboard. It was faint enough you couldn’t hear it from a couple metres away, and sometimes buzzed continuously, other times buzzed in short repetitive bursts.”
The OP confirmed that the issue still persists even after updating the system. Furthermore, the user contacted Microsoft to see if there is something wrong with the PC. Microsoft’s staff investigated the problem and found that the sound increases as a result of increasing system workload.
It seems like this problem affects all Surface Laptop 3 systems. Microsoft replaced the device but the user later found out that even the new one arrived with a similar issue.
Someone having a Surface Pro 7 device highlighted rattling noise issues with the brand new product in a Reddit thread.
“So I recently bought the surface pro 7 and when giving it a little shake I heard a little rattling noise coming from the top of the device. It sorta sounds like a little bead shaking around inside of there and I wanted to ask is that normal? If not what’s a good way to get it resolved.“
At the time of writing this article, Microsoft has not acknowledged the problem. We might see Microsoft releasing corresponding patches in upcoming firmware updates.
Have you noticed the strange buzzing sound on your Surface Laptop 3 and Surface Pro 7 system? Share your experiences in the comments section below.