Microsoft Viva Is The New Way Employee Experience Platform That Unites Several Resources and Communication Tools

Organizations regularly need employee development and training, benefits and wellbeing, and a whole host of employee experience technologies. To address the growing need for a unified platform that offers these resources and communication tools, Microsoft has come up with ‘Microsoft Viva’. The platform is essentially a comprehensive Employee Experience Platform (EXP).

Microsoft, in association with analyst Josh Bersin, has created the Microsoft Viva platform. It is a digital platform that provides employees with the resources and support they need, seamlessly integrated within the same tools they use to do their work, no matter their location.

What is Microsoft Viva?

Microsoft claims Microsoft Viva is the first EXP built for the digital era. Microsoft Viva claims to bring together communications, knowledge, learning, resources, and insights into an integrated experience that empowers people and teams to be their best, from anywhere. Microsoft is powering the platform with Microsoft 365, and driving it through Microsoft Teams and other Microsoft 365 apps that people use every day.

At the onset, Microsoft Viva will include four modules: Viva Connections, Viva Insights, Viva Learning, and Viva Topics—with more on the way. Let’s look at them in brief. More details are available here.

Viva Connections: Accessed through Microsoft Teams, Viva Connections provides a single-entry point for employee engagement and internal communications. It is like a gateway to the digital workplace.

Viva Connections is built on Microsoft 365 capabilities like SharePoint to provide a curated and branded employee destination. Leaders can connect with employees via company town halls, and employees can access everything from company news, policies, and benefits to employee resource groups or communities they want to join with Microsoft Viva’s integration to Yammer.

Viva Connections provides a personalized feed and dashboard to help employees find all the helpful resources they need from Microsoft Viva and from other apps across the digital workplace. The content can also be customized for specific roles within the company—including frontline workers—so that they have a comprehensive view of just the resources they need.

Viva Insights: Viva Insights gives individuals, managers, and leaders personalized and actionable privacy-protected insights that help everyone in an organization thrive. It brings new personal wellbeing experiences, insights, and recommended actions from Workplace Analytics and MyAnalytics into the flow of people’s work in Microsoft Teams.

Available through Microsoft Teams, Viva Insights for individuals, promises to help employees stay connected with their colleagues and protect time for regular breaks, focused work, and learning. Experiences Microsoft announced last summer, like virtual commute and integration with Headspace, kickstarted our work here. They will now be part of Microsoft Viva and will start rolling out in the coming months.

Viva Learning: Viva Learning helps make learning a natural part of both every employee’s daily work and company culture.

With Viva Learning, employees can easily discover and share everything from training courses to microlearning content. And managers get the tools they need to assign learning and to track the completion of courses to help foster a learning culture.

Viva Learning creates a central hub for learning in Teams, with AI that recommends the right content at the right time. It aggregates content from LinkedIn Learning, Microsoft Learn, your organization’s own custom content, and training from leading content providers like Skillsoft, Coursera, Pluralsight, and edX. Viva Learning also works with leading learning-management systems. Microsoft has partnerships with Cornerstone OnDemand, Saba, and SAP SuccessFactors. And there are more are on the way.

Viva Topics: Viva Topics enables employees to harness the knowledge of their organization, and connect people to that knowledge, in the apps they use every day. Think of Viva Topics as a Wikipedia with AI superpowers for the organization. It uses AI to automatically organize company-wide content and expertise into relevant categories like “projects,” “products,” “processes,” and “customers.”

Whenever an employee comes across an unfamiliar topic, he only needs to hover over the content, and Viva Topics automatically surfaces topic cards as people work in apps like Office, SharePoint, and Microsoft Teams. When employees click on a card, a topic page appears with documents, videos, and related people. Experts at the company can also help curate the information shown in Viva Topics by sharing knowledge through simple, highly customizable web sites called Topic Pages.

Along with content from the Microsoft Cloud, Viva Topics also surfaces information from third-party services like ServiceNow and Salesforce and builds on integrations made by partners like Accenture, Avanade, BA Insight, Raytion, and ClearPeople. And Graph connectors make it easy to connect to even more content that employees would find helpful.

Alap Naik Desai
A B.Tech Plastics (UDCT) and a Windows enthusiast. Optimizing the OS, exploring software, searching and deploying solutions to strange and weird issues is Alap's main interest.