Microsoft recently launched the Windows 10 October 2018 Update (Build 1809) and it added a load of features and improvements for the users. The update included a variety of stuff, but like most major Windows Updates, this came with another major flaw. The Update reportedly deleted a number of files present in the user’s hard disk, and consequently Microsoft had to stop rolling out the latest Update. A Microsoft representative said ““We have paused the rollout of the Windows 10 October 2018 Update (version 1809) for all users as we investigate isolated reports of users missing some files after updating.”
If you haven’t updated yet, then you are good to go, but if you did update and unluckily lost some files, then there is some good news for you. Dona Sarkar, the head of the Windows Insider program, today announced that people who have lost files due to the update, might be able to recover them with the help of Microsoft Tech Support, as they have the tools to recover the lost files (credits to Bleeping Computer for digging up the Tweet).
#WindowsInsiders If you've run into the "missing files after update" issue for 1809/October 2018 Fall update, please call our support line. They have the tools to get you back to a good state. This build is no longer available to download manually: https://t.co/Ce9WVILknp pic.twitter.com/fvisQi1c8g
— Dona Sarkar (@donasarkar) October 6, 2018
While this might be a sigh of relief for the people who lost their files in the process of updating, there is still a catch to the news. According to multiple users, Microsoft Tech Support is still unaware of the presence of the aforesaid tools, and users who called the Microsoft Tech Support mostly got a negative reply stating that the file deletion issue is still under investigation. We tried calling Microsoft Support as well, and to no surprise, we got the same reply.
It seems like Microsoft is on the verge of providing a solution to the users who lost their files due to Windows 10 October 2018 Update, but users might have to wait a bit before a definite fix is publicly available or is made available via Microsoft Tech Support. If you lost your files in the Update, you should definitely try getting in touch with Microsoft Tech Support stating Dona Sarkar’s tweet, and see if they can be of any help.