Fix: Microsoft Edge Hijacked “Contact for Virus Removal”

Hackers always comes up with news ways of making money. When you do call the number or follow the instructions the end result is “money” to the scammers. Even though; you do have the anti virus software installed but it won’t protect you against malwares and adwares. You can get a stand alone utility called “adware” to clean up once (as suggested in the method below) or you can get Premium Malwarebytes AntiMalware to protect you from such threats in real time. It can run with your existing Anti Virus Software.

This doesn’t mean that you don’t need antivirus; you need it because it protects you from viruses. To quickly remove “Contact for Virus Removal” proceed with the steps below.

Removing “Contact for Virus Removal” from Microsoft Edge Browser

Close Microsoft Edge and hold the Windows Key then Press R. In the run dialog that opens up; type the following command.

%appdata%

appdata

By default; it takes you to the roaming folder. We need to get to the AppData folder from where we need to browse to the following path.

Local\Packages\Microsoft.MicrosoftEdge_xxxxxx\AC\MicrosoftEdge\User\Default\Recovery\Active

appdata-local

Then browse to

Local\Packages\Microsoft.MicrosoftEdge_xxxxxx\AC\MicrosoftEdge\User\Default\Recovery\Active

And delete everything from within this directory. Re-open Edge and the “Virus Removal Hijack” screen will be gone. We’ve removed the “Virus Removal Hijacker” but it is recommended that you run AdwCleaner to further scan & clean up any Adware left overs; extensions or traces to avoid it from coming back.

Run AdwCleaner to remove DNS Unlocker’s (Registry Values, Traces and Browser Infections)

Now assuming that the program you’ve identified is uninstalled go to this site and download AdwCleaner. Once it has been downloaded; run and open it. You will see it’s control panel (as seen in the image below)

remove babylon toolbar - 1

Now click the Scan button; wait for a few minutes, until the “Clean” button becomes clickable; when it does become clickable, click on it and wait for it to clean up the files it has found. Then, proceed with AdwCleaner instructions on screen to do the reboot. After the reboot finishes; you’re good to go.

Kevin Arrows
Kevin is a dynamic and self-motivated information technology professional, with a Thorough knowledge of all facets pertaining to network infrastructure design, implementation and administration. Superior record of delivering simultaneous large-scale mission critical projects on time and under budget.

Expert Tip

Fix: Microsoft Edge Hijacked “Contact for Virus Removal”

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