Microsoft has broken something again and this time it looks like Outlook is on the receiving end. Users all over the world are reporting a crash with the 0xc0000005 error message.
Microsoft has already acknowledged the issue and issued the following statement – “We’re investigating an issue affecting user access to Outlook. Additional details can be found in the admin center under EX218604.” adding “We’re investigating whether a recently deployed update could be the source of this issue. As a workaround, users can utilize Outlook on the web or their mobile clients. Additional details can be found in the admin center under EX218604 and OL218603.”
Given its tax season in the US, this can cause hindrance for some. There is a temporary fix for this and you can find it listed below. Thanks to Celeri_Tech for the solution. Please ensure that you have a restore point created before attempting to follow the steps listed below.
- Click Start and Type CMD
- Right Click CMD and choose “Run As Administrator“
- Go to C:\Program Files\Common Files\microsoft shared\ClickToRun
- Type, officec2rclient.exe /update user updatetoversion=16.0.12827.20470
- In case you get the “Something went wrong” error message use this command instead of the one on step-4 officec2rclient.exe /update user updatetoversion=16.0.12527.20880
An “Updating Microsoft Office” prompt will now open up and the last stable version will be installed.
If the above doesn’t work you can also try starting Outlook in offline or safe mode.