Many iPhone/iPad users are experiencing pop-ups that are directing them to call 1-800-876-6855, a number they claim takes you directly to Apple support. The pop-up is impossible to get out from, without completely exiting Safari and taking some steps that ensure it won’t come back.
The pop-up claims that the user has downloaded a virus onto their iPhone/iPad, and that the only way it can be fixed is by calling the number. It says that the number directs you to Apple support who will be able to offer assistance and resolve the problem. It is not the case that the user has a virus, or that the person on the end of the phone will amend the problem.
Some users who have never experienced scams like this may call the number. Upon calling, users have been asked for the Apple ID, first and last name, and even their credit card information. By giving away this information, people have had their identities stolen and money taken from their bank accounts. To avoid this, follow these simple instructions to get rid of the pop-up.
Erase all traces of the Hijacker from Safari
In the event that the 800-876-6855 hijacker has infected an iPhone or iPad through a malicious website that was accessed using Safari, all traces of the virus need to be strategically erased from the application.
- Go to Settings.
- Locate Safari in the list of applications and tap on it.
- Tap Clear History and Websites Data and in iOS 7 tap Clear History and Clear Cookies and Data
- Then tap Settings > Safari > Advanced > Website Data > Remove All Website Data.
- Then hold the home button and the sleep/wake button together until you see the white apple logo; when you see it; release the buttons.