Updates to the software involve various fixes for a better experience on iOS. However, they also cause new issues to arise.
After the iOS 10.2 update, some people are reporting that the “Messages” app is crashing. As a result, users are unable to read or send text messages.
Upon closely inspecting the matter, we can determine that it is either a software bug or perhaps a conflict that occurred during the iPhone update. There is no fix available yet for this issue, but rest assured, we’ve got your back!
Here are some methods that can resolve the issue:
Method 1: Turning off some settings
Users got rid of the problem by turning off “Auto-Capitalisation”, “Auto Correction”, “Check Spelling” and “Predictive”.
To turn off these options, proceed to “Settings”, then scroll down and tap on “General”. After that, scroll down again and select “Keyboard”. Finally, turn off all the listed options.
Method 2: Hard Reset
Press and hold down the ‘Home Button‘ and ‘Sleep/Wake Button‘ simultaneously until the Apple logo appears. After this, let the device restart and check if the app is working.
If the app still crashes, don’t worry! Just keep up with us.
Method 3: Reset All Settings
Many were able to overcome the issue by resetting all their device’s settings.
- Launch “Settings”, scroll down to “General” and click it.
- Scroll all the way down to “Reset” and tap on “Reset All Settings”.
- Enter your pass code and tap “Reset All Settings” to confirm again.
If you’re still in trouble then you need to jump towards the last step.
Method 4: Restore from iTunes
If you were unlucky, then you will need to install a fresh copy of iOS 10.2 via iTunes. Restoring from new software completely refreshes your phone. Before restoring through new software, ensure you back up your device (for data restoration afterwards) and update iTunes.
- Connect your iPhone to your Mac or PC.
- Launch iTunes and click on the small iPhone logo below the options menu bar.
- Now click on the “Summary” option from the left panel.
- On the right look for the option “Restore iPhone…”.
- Click on that; it will ask you to back up your phone.
- Following this, a license agreement will come up for downloading the firmware. Accept it and the download will begin.
- After downloading, you will be asked again to restore from the fresh software. Confirm it, and you’ll be good to go!