How to Fix IncrediMail Error BREAKPOINT (80000003)

When you start IncrediMail it opens with a small error dialog stating the following error message: “IncrediMail has encountered a problem and needs to close. We are sorry for the inconvenience“. The error further goes on to say the following in the Crash Details “Exception: BREAKPOINT (80000003). Faulting Offset: 00132BD2, Module: KERNELBASE.dll

The reason why the error occurs is because Windows pushed an update on around 31st Of December 2015 to your system; which conflicts with IncrediMail. This update is a security update for Flash Player (a plug-in) which is needed by IncrediMail to function. When the update is applied; it changes the features and restricts Flash Player and IncrediMail compatibility. As you can see further down in the crash details; the files it gives reference to are several instances of Flash.ocx. Windows Update KB for this update is KB3132372.incredimail error

In order to fix this issue; all you have to do is uninstall this update and to do that on a Windows 8/10 computer; go to Control Panel; Hold Windows Key and Press X. In the contextual menu; choose Control Panel; then in Control Panel, on the top right; search for updates by typing updates.

Click View Installed Updates, and then wait a couple of minutes for the update list to be populated.

2016-01-02_140052

Once it does that, locate and double click the update KB3132372 and choose to Uninstall it. 

2016-01-02_140020

Before and while doing this; make sure IncrediMail is closed. You will need to keep this update off; until MS or IncrediMail releases another update to fix / patch the issue.

After the update has been uninstalled, go here and download the wushowhide.diagcab file, open and run it. Put a check in the box next to KB3132372 and Click Next. And Next again; you may see a notification saying “this is, after all, a “troubleshooter”” — that’s it.

Kevin Arrows


Kevin is a dynamic and self-motivated information technology professional, with a Thorough knowledge of all facets pertaining to network infrastructure design, implementation and administration. Superior record of delivering simultaneous large-scale mission critical projects on time and under budget.

Expert Tip

How to Fix IncrediMail Error BREAKPOINT (80000003)

If the issue is with your Computer or a Laptop you should try using Reimage Plus which can scan the repositories and replace corrupt and missing files. This works in most cases, where the issue is originated due to a system corruption. You can download Reimage by clicking the Download button below.

Download Now

I'm not interested

Close