How to Fix ‘Cannot Connect to App Store’ on iOS 11

The latest iOS 11 seems to have a problem for many users where an error prevents the user from connecting to the app store. This will come in the form of not syncing, or an error message displayed such as “Cannot connect to the app store”.

Cannot Connect to App Store

There are some methods to try and fix this, so follow along with this guide and let us know which one works for you. But before moving on, uninstall app-admin and make sure that the iPhone language is set to be English. Also, force restart the App Store before proceeding on. Moreover, check Apple’s system status page for any issues with the Apple site.

Check Apple’s System Status

Method 1: Check Your Internet

Before diving into more technical solutions, check your internet if it is functioning all right. You may switch to another network if possible. If you are using WiFi, then switch to mobile data and if you are using mobile data, then switch to WiFi or another mobile (but not with the same carrier) hotspot. After switching the network, check if the App Store can access the internet.

If it can connect, it probably means that there is an issue with your network itself. Consider changing it or restarting the router before proceeding with the solutions below.

Method 2: Reboot and Time

  1. First, launch the App Store on your iPhone, and make sure you’re on the “Today” tab. Check the date in the top left corner.
  2. Now exit the App Store, and go into Settings > General > Date & Time, and make sure that Set Automatically is disabled.
    Open Data and Time Setting iPhone
  3. You can now manually change the date and time on your iPhone, so change the device’s date to be the same as what was shown in the App Store interface.
    Turn Off Switch Time Automatically on iPhone
  4. Now reboot your iPhone. On iPhone 7, press and hold Home and Volume Down together for about 10 seconds. On the iPhone 8 and iPhone X, quickly press and release Volume Up, then Volume Down, press and hold the side button.
  5. Now launch the App Store again, and leave it alone for about thirty seconds to a minute. This should let it sync, so then go back into Settings and re-enable the automatic date and time.
  6. Double-tap on the Home button and swipe the App Store process to kill it, then relaunch the App Store from the Home screen. 

Method 3: Enable App Store

iPhones have the option to disable the traffic of any application. If the option to enable to allow the traffic to the application is turned off, it will only be restricted to using the WiFi (which might not be working in several cases). If the App Store is not able to access your mobile data, then it can cause the Cannot Connect to App Store error. Here, we will navigate to the Mobile data settings and make sure that the traffic is turned on.

  1. Open the Settings app > go to Mobile Data.
    Enable Mobile Data for App Store in iPhone
  2. If the toggle switch for App Store is disabled, enable it.

Method 4: Reset iPhone Settings

If none of the above methods work and you are still unable to access the App Store in your iPhone, you should reset it completely as a last resort. There are certain levels of resetting your iPhone; you should start with the lowest ones and work your way up (Network settings > All Settings > All content and settings). When you reset your iPhone, you will be logged out of your iCloud account so make sure you have your credentials at hand before proceeding.

  1. Go into Settings > General > Reset
  2. Tap Reset All Settings and confirm.
    Reset All Settings iPhone

    After the process has completed, reboot your iPhone and then try using the AppStore. Check if the issue is resolved.

Kevin Arrows
Kevin is a dynamic and self-motivated information technology professional, with a Thorough knowledge of all facets pertaining to network infrastructure design, implementation and administration. Superior record of delivering simultaneous large-scale mission critical projects on time and under budget.

Expert Tip

How to Fix ‘Cannot Connect to App Store’ on iOS 11

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