After installing a certain Xbox One update, some users report that they are suddenly unable to launch certain applications or games. The error code that comes up is 0x87de0003. Most affected users are reporting that the issue only occurs with several titles – they can run some applications without issues. In the majority of cases, affected users are reported that they’re encountering issues with games and applications that require an active Internet connection.
What’s causing the Error code 0x87de0003 on Xbox One?
We investigated this particular issue by looking into various user reports and trying out different repair strategies that were recommended by users struggling to resolve the same issue. As it turns out, several different scenarios might spawn this error. Here’s a list with scenarios that might lead to the apparition of the Error code 0x87de0003:
- Core Xbox Live Service is Down – As it turns out, this particular issue can also occur due to a server issue that is interfering with the validation task of your console. If a core service is down or it’s the target of a DDoS attack, your console can’t obtain proof that you have the rights to play that game title, so you’ll see the error code instead. In this case, the issue is beyond your control – You can only confirm if the issue is server-side and wait for MS engineers to fix the problem.
- Network issue – As per several different user reports, this exact error code can also be caused by a network inconsistency that is preventing your console from communicating account data with MS servers. If this scenario is applicable, you should be able to resolve the issue by resetting your router or modem to refresh every involved component.
- Firmware glitch – Some firmware glitch can also be responsible for the apparition of this particular error code. It’s possible that glitched data is being stored even when you try to restart or shutdown your console – that’s why the issue is recurrent. In this case, you should be able to resolve the issue by performing a power-cycle, which will drain the power capacitors, effectively clearing any data that might produce this error.
- Corrupted temporary data – In some cases, the problem can occur due to some corrupted temporary data that is being stored among the rest of your OS files. If this scenario is applicable, you can resolve the issue by performing a soft reset capable of dealing with all potentially corrupt OS data.
Method 1: Checking the Status of Xbox Live Services
As it turns out, in some cases, the 0x87de0003 error code will end up being caused by something beyond your control. You’re likely encountering this error due to a temporary problem with the Xbox Live core services.
Keep in mind that if one or more Xbox Live servers is/are undergoing maintenance or are the target of a DDoS attack, your console will unable to verify if you have true ownership of the game or application that you’re trying to launch.
If you think this scenario might be applicable, you can investigate the status of Xbox Live servers by accessing this link here (here) to check if any core services are currently down.
If the investigation above didn’t reveal any kind of server issue as all core services have a green checkmark, you can conclude that the issue is not widespread and it’s only happening locally (with your console). In this case, you can proceed to the next methods below for other repair strategies that might be capable of resolving the issue in situations where the problem is local.
Method 2: Resetting your router/modem
Another potential culprit that might be causing the 0x87de0003 error code on an Xbox One console is a network inconsistency. Several users that we’re also struggling to resolve this issue have reported that they were able to resolve this issue by either restarting or resetting your router.
In this case, forcing a network refresh will end up resolving a wide array of issues caused by a network inconsistency. The ideal way to start is with a simple network restart. This is less destructive than a network reset – it will allow you to reset your network components without making any long-lasting changes to your network credentials and settings.
To perform a router/modem reset, simply press the dedicated restart button, or press the ON/OFF button twice if the first option is not available. Additionally, you can simply disconnect the power cable from the power outlet.
If you’ve already done this and it didn’t resolve your issue, you can take things a bit further and go for a router/modem reset. But before you attempt this, keep in mind that depending on your network equipment, this procedure will also reset your custom credentials and the default address of your router
Note: In most cases, both logins will be reverted to admin (for both username and password).
To perform a router/modem reset, simply push the reset button and keep it pressed for at least 10 seconds. Depending on your router/modem model, you might need a toothpick or a similar pointy small object in order to reach the Reset button. You’ll notice that the LEDs on the router will start blinking intermittently once the procedure is complete.
If you’ve already performed the two procedures above and you’re still encountering the 0x87de0003 error code when you try to launch a game or application on your Xbox One console, move down to the next method below.
Method 3: Performing a power cycle
If none of the two methods above have allowed you to resolve the issue, you’re likely dealing with some kind of firmware glitch. Several users that also found themselves in this scenario have managed to resolve the issue by performing a power-cycle.
As it turns out, a power-cycling procedure will end up resolving most firmware-related issues because it drains the power capacitors, effectively clearing any data that remains stored on the console when you perform a regular restart or shut down.
If you’re determined to follow this procedure, follow the instructions below for steps on performing a power cycle on Xbox One:
- Turn on your console and wait until the initial startup sequence is complete. As soon as the boot-up sequence is complete, press and hold on the front Xbox One console button for about 10 seconds. Keep it pressed until you see that the front LED starts flashing intermittently. Once you see this, let go of the power button.
- A couple of seconds after you let go of the power button, your machine will power off completely. After it toes this, wait a full minute until you turn it back on.
Note: If you want to ensure that this process is successful, also disconnect the power capacitors from the power source so the power capacitors are completely drained.
- After you ensure that the power capacitors are completely drained, press the power button again to start the console once again, but don’t keep it pressed like before.
Note: During the startup sequence, keep an eye for the animation sequence. If you see it, it’s confirmation that the power-cycling procedure was successful.
- After the boot sequence is complete, repeat the action that was previously causing the 0x87de0003 error code and see if the issue is complete.
If the same problem is still occurring, move down to the next method below.
Method 4: Performing a soft reset
In case you followed the instructions above to no success, it’s likely that you’re encountering the 0x87de0003 error due to a firmware glitch. Several Xbox One users that also encountered this problem have reported that they finally managed to resolve the issue by performing a soft reset.
This procedure will reset all files related to your operating system including all potentially corrupted data. Fortunately, you are allowed to keep all your personal files including game titles, saved data and user preferences.
If you want to go this route, here are some step-by-step instructions on performing a soft reset on your Xbox One console:
- Make sure that your console is fully booted up, then press the Xbox button on your controller to open the main guide menu. After you’re inside the guide menu, use the menu options to navigate to System > Settings > System > Console Info.
- Once you’re inside the Console Info menu, access the Reset console button.
- Once you’re inside the Reset Console menu, access the Reset and keep my games & apps option.
- Wait patiently until the process is complete – your console will restart automatically at the end of it and all your operating system files will be reset at the next system startup.
- After the next booting sequence is complete, repeat the action that was triggering the 0x87de0003 error and see if the issue repeats once again.