SOLVED: Google Play Store Error 963

Android users are getting Error 936 while downloading or updating any app from Google Play Store. The error message reads *App Name* could not be downloaded due to an error (963). If you are using android based smartphones such as Samsung, LG, or HTC, this error might be occurred.  There are various reasons for getting this error on Google Play Store.  The main two reasons for getting this error are

  • Corrupted Cache Problem
  • SD Card Crash


In this article I am going to teach you how to fix these problems. There are three ways with which we can fix this problem.

Method 1: Fix Google Play Store

There are chances that the Recent Google play Store update is causing this Error, There are every chance that the Updated Version of Google play store may have Compatibility Issues. So in this case, you will need to uninstall the updates of play store.

Go to Settings >> Application Manager >> All >> Google Play Store.


Tap Force Stop and click

Tap Clear Data and click

Tap Uninstall Updates and click

After completing step 2, 3 and 4 restart your device and try installing or updating apps from Google Play Store.

Method 2: Unmount SD Card

Unmounting SD Card on your Phone might just help you to get rid of Play store error 963, What we are going to Do is, Unmount SD Card, then Try to Update/Download the app and lastly Remount SD Card.

Go to Settings>>Storage.


Tap on Unmount SD Card and click

Now try to downloador update the application that was causing a problem.

Go to Settings>>   Storage >> Re-mount SD card.

Method 3: Clear Apps Cache

Your App Cache/data can cause this error too, so let us first try and Clear the Cache of your Apps, Simply Perform below Steps.

Go to Settings > Apps > All

Select Google Play Store > Clear Cache & Data.

Select the app that was showing the error and Clear cache and data.

Kevin Arrows
Kevin is a dynamic and self-motivated information technology professional, with a Thorough knowledge of all facets pertaining to network infrastructure design, implementation and administration. Superior record of delivering simultaneous large-scale mission critical projects on time and under budget.

Expert Tip

SOLVED: Google Play Store Error 963

If the issue is with your Computer or a Laptop you should try using Restoro which can scan the repositories and replace corrupt and missing files. This works in most cases, where the issue is originated due to a system corruption. You can download Restoro by clicking the Download button below.

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