Fix: Your Profile could not be opened correctly

You might experience the error ‘Your profile could not be opened correctly’ in Google Chrome when the web browser fails to load your profile correctly. Chrome has the option to have different profiles in it so different users can save their passwords and user information. If Chrome fails to load your profile correctly, you might experience this message either on starting the web browser or in between your sessions.

We have listed a number of different workarounds. Try to back up your user data profile before starting the troubleshooting.

Solution 1: Clearing Web Data

Whenever you browse the internet, Chrome saves some of the information in order to remember preferences or serve you better in the future. This web data includes a variety of data and can be better discussed in another topic. What you can do is clear the web data and see if this makes the error message go away.

  1. Press Windows + E to launch the File Explorer and navigate to the following directory:

C:\Users\username\AppData\Local\Google\Chrome\User Data\Default\

Here the text ‘username’ will be replaced by your unique username in your computer. In this case, ‘Strix’ is the name used.

  1. Once in the required directory, search for files starting with ‘Web Data’. Select all of them and delete.

  1. Restart Chrome and see if the error still persists. If it does, restart your computer and check again.

Solution 2: Removing AVG SafeGuard Toolbar

There were numerous reports that the toolbar ‘AVG SafeGuard Toolbar’ was causing the error message and it was because of this the user profile couldn’t load successfully. This toolbar is known as a browser hijacker on the internet and even though it might not show malicious properties, it is known to change your browser’s settings and get its roots deep in your operating system. You should remove this application and see if this does the trick.

If you are having problems uninstalling the application from this menu, you can look in the location “\windows\system32\drivers\avgtpx64.sys”. You can manually remove the file from here. There is also AVG removal software on the AVG’s official website which assists in removing the software from your computer. You can also use the tool if both removal methods fail for you.

  1. Press Windows + R, type “appwiz.cpl” in the dialogue box and press Enter.
  2. All the programs installed on your computer will be listed here. Search for the toolbar, right-click on it and select “Uninstall”.

  1. Restart your computer after making the changes and see if this solves the problem.

Solution 3: Removing the Current User

If both the above methods fail to produce any results, you can remove the current user and try restarting Chrome. This will, in turn, remove the current user from Chrome’s load up files and cause Chrome to start with default configurations. If this method doesn’t work, we will then manually delete the user folder.

  1. Open Chrome, select the options (three-dots) and click Settings.

  1. See your current profile and click “Sign out”.

  1. Restart Chrome browser and check if the error message went away.

Tip: If this method doesn’t work for you, check if your version of the browser has the option ‘delete this user’ button. If it does, delete the user and create a new one.

Solution 4: Deleting User Folder and Creating New One

If all the above methods don’t work, we can try deleting the user folder in your settings. This folder is usually named as ‘Default’ and contains all the default configurations of your user profile. Instead of actually deleting the folder, you can rename the folder or move it to a different directory in case something goes wrong.

  1. Press Windows + E to launch Windows Explorer and navigate to the following directory:

C:\Users\Username\AppData\Local\Google\Chrome\User Data\Default

Here the text ‘username’ will be replaced by your unique username in your computer. In this case, ‘Strix’ is the name used.

  1. Now create a new folder named as “Default”. Make sure that you name the folder as Default or there will be problems.

  1. Now restart your computer and start Chrome. Check if you can load the browser without any errors.
Kevin Arrows
Kevin is a dynamic and self-motivated information technology professional, with a Thorough knowledge of all facets pertaining to network infrastructure design, implementation and administration. Superior record of delivering simultaneous large-scale mission critical projects on time and under budget.

Expert Tip

Fix: Your Profile could not be opened correctly

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