Fix: Windows 10 Creator Update Fails to Install or Freezes

Microsoft has, just a while ago, started rolling out a completely new Windows 10 Creators Update build for PCs known as build 1703. Build 1703 of the Windows 10 Creators Update brings with it a plethora of new features and bug fixes, chief among which are two important accessibility improvements for visibility-impaired and hearing-impaired users – support for Braille in Narrator and a new mono audio option in Ease of Access settings. Microsoft has also introduced a new Collections feature in the Feedback Hub, designed to reduce the number of duplicate pieces of feedback by grouping feedback for similar problems and similar suggestions into singular units – or Collections – which Insiders can also upvote to increase their visibility on the Hub.

Build 1703 of the Windows 10 Creators Update also brings with it tons of stability improvements and fixes for known issues. The new build is going to be rolled out via Windows Update, so you should be able to check for, download and install it by simply opening the Start Menu and clicking on Settings > Update & security > Windows Update > Check for updates. Unfortunately, Windows 10 Creators Update users are experiencing an array of different problems when trying to install build 1703, the most common of which is one where the download progress indicator for the update gets stuck at 0% or some other percentage.

While the download progress indicator does get stuck at specific percentages for users affected by this problem, the download actually keeps running in the background and the build is eventually installed once the update has been downloaded. So in actuality, this is more of an aesthetic problem than a technical one. Microsoft is aware of this issue and released the following statement regarding it:

You may see “Initializing…” when attempting to download this build and the download progress indicator shown when downloading this build may seem broken under Settings > Update & security > Windows Update. It may look like you’re getting stuck at 0% or at other percentages. Ignore the indicator and be patient. The build should download fine, and the installation should kick off.

However, if the download progress indicator stays stuck at a specific percentage for you for more than a couple of hours and build 1703 still hasn’t been installed, here’s what you need to do in order to try and resolve the problem:

  1. Press the Windows Logo key + R to open a Run
  2. Type services.msc into the Run dialog and press Enter to launch the Services Manager.
  3. Scroll down the list of services in the Services Manager, locate the Windows Update service, right-click on it and click on Stop.
  4. Restart your computer.
  5. Wait for the computer to boot up.
  6. When the computer boots up, open the Start Menu and click on Settings > Update & security > Windows Update > Check for updates. Windows should now check for updates, detect the build 1703 update and proceed to download and install it without any problems.

Fixes for known issues after installing creators update:


Kevin Arrows

Kevin is a dynamic and self-motivated information technology professional, with a Thorough knowledge of all facets pertaining to network infrastructure design, implementation and administration. Superior record of delivering simultaneous large-scale mission critical projects on time and under budget.
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Fix: Windows 10 Creator Update Fails to Install or Freezes

If the issue is with your Computer or a Laptop you should try using Restoro which can scan the repositories and replace corrupt and missing files. This works in most cases, where the issue is originated due to a system corruption. You can download Restoro by clicking the Download button below.

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