Ultimate General: Civil War is a choice-driven tactical war game that puts the player at the head of an army during the American Civil War of 1861-1865. The game’s campaign mode allows players to fight in the American Civil War and participate in more than 50 battles ranging from small engagements to large-scale firefights between opposing sides. How the game’s storyline progresses depends significantly on your actions and decisions as a general with full control over an entire army.
Depending on your success in the game, you can unlock access to even more military corps, divisions and brigades. The game’s main goal is to lead your army to victory while also preserving the lives of your soldiers, with failure resulting in your reputation as a general taking a hit, your army’s morale being driven down and you being forced to resign from your post.
Ultimate General: Civil War is, as of yet, in Early Access, which is why issues and problems with the game are to be expected. For many players, the game sometimes doesn’t start becomes unresponsive or just displays a black screen when they hit the Play button. Fortunately, the most common issues experienced by players are completely fixable, and the following are some of the most effective solutions to the most common problems associated with Ultimate General: Civil War:
Solution 1: Verify the integrity of the Game Cache
Players can fix the majority of the most common Ultimate General: Civil War problems by simply verifying the integrity of the game’s cache on Steam. To verify the integrity of Ultimate General: Civil War’s Game Cache on Steam, you need to:
- Launch the Steam client on your computer.
- Navigate to your Library.
- Right-click on Ultimate General: Civil War in the left pane of your Library, and click on Properties in the resulting context menu.
- Navigate to the Local Files
- Click on Verify integrity of Game Cache.
- Steam will proceed to check Ultimate General: Civil War’s game cache for missing or corrupt files and proceed to replace/repair any that it finds. This process may take some time, so you may need to be a little patient.
When the integrity of the game’s cache has been verified, try launching it to see whether or not the issue you were experiencing has been resolved.
Solution 2: Delete the game’s Options files
You may be experiencing an issue with Ultimate General: Civil War because some of your settings within the game may not be compatible with a new patch recently rolled out by the developers. If that’s the case, deleting the game’s Options files and resetting the game’s in-game options to their default values should fix whatever problem you are experiencing. To apply this solution, you need to:
- Press the Windows Logo key + E to launch the File Explorer.
- Navigate to the following directory:
X:\Users\(Your Username)\AppData\LocalLow\Game Labs\Ultimate General Civil War
Note: In the directory, above, replace X with the letter corresponding to the partition of your computer’s hard drive that Windows is installed on. For most people, this is Drive C.
- One by one, locate the following files within the directory, click on them to select them, press Delete and confirm the action in the resulting popup:
When done, launch the game and check to see whether or not the problem you previous had still persists.
Solution 3: Install the Microsoft Visual C++ Redistributable Package
- Go here and download a copy of the Microsoft Visual C++ Redistributable Package for your computer.
- Navigate to where you saved the Microsoft Visual C++ Redistributable Package installer, locate the downloaded file and double-click on it to run it.
- Go through the installation wizard to install the Microsoft Visual C++ Redistributable Package. Once the installation has completed successfully, launch Ultimate General: Civil War and check to see whether or not your problem was fixed.
Solution 4: Uninstall your graphics drivers and install the latest ones
You might be having problems with Ultimate General: Civil War because the drivers your computer has for your GPU are outdated. If that’s the case, simply uninstall the graphics drivers your computer currently has and download and install the latest graphics drivers for your computer’s GPU. If you have an NVIDIA GPU, you can look for the latest graphics drivers for your GPU here. If you have an AMD GPU, you can look for the latest graphics drivers for your GPU here.
Solution 5: Disable or uninstall any and all third-party security programs
If you have a third-party security program (such as an antivirus, antimalware or firewall program) on your computer, it may be interfering with Ultimate General: Civil War’s ability to function properly. To see if that’s the case, simply disable or uninstall any and all third-party security programs on your computer, launch Ultimate General: Civil War and check to see if the problem you have been experiencing has been fixed. If the problem has been resolved, simply switch to a different security program that doesn’t clash with the game. If the problem still persists, however, third-party security programs are unfortunately not the culprit in your case and you can go ahead and re-enable or reinstall whatever security programs you disabled or uninstalled.