Fix: Samsung Account Message on Lock Screen

Samsung mobiles are very popular among the Android community and Samsung has manufactured more than 46% of all Android devices in use as of now. Samsung usually installs its own UI over the stock Android and it comes preloaded with certain applications and services. Some of these services have certain permissions to draw over other applications and display notifications on your device although you have not personally enabled them or provided them these permissions.

Samsung Account Message displaying on the lock screen

The Samsung Account Message on the lock screen is displayed by the Samsung Experience application and it cannot be dismissed from the notifications unless the phone is rebooted even then the notification comes back after some time.

What Causes the “Samsung Account” Message to be displayed?

We investigated the issue after receiving numerous reports from multiple users who were frustrated with the recurring notification and came up with a set of solutions which solved the issue for most of our users. Also, we looked into the reason due to which this error is triggered and it is as follows:

  • Samsung Experience: Upon our investigation, it was revealed that it was Samsung’s Experience application that is preloaded inside the phone that was causing this error. This application cannot be uninstalled unless you root your device because it is a system application. The application has already been granted permissions by the Android to draw over other applications and show notifications.

Now that you have a basic understanding of the nature of the problem we will move on towards the solutions. It is recommended that you try all of these in the specific order in which they are provided.

Solution 1: Toggling the notification Off

In some Samsung devices, the users are given the option to turn a certain notification off directly from the panel. Therefore, in this step, we will try to turn the application off directly. For that:

  1. Drag down the notifications panel and long press on the notification.
  2. Toggle the button off to prevent the notification from recurring.
    Long pressing on the notification and toggling it off
  3. Check to see if the issue persists.

Solution 2: Voiding the Application of Permissions

We can take away the permissions from the Samsung Experience application to prevent it from drawing over other applications. Depending upon which device you are using they are two ways to do this:

For Older Devices:

  1. Drag down the notification panel and select “Settings“.
    Dragging down the notification panel and tapping on the Settings icon
  2. Inside the Settings, scroll down and tap on the “Notifications” option.
    Tapping on the Notifications option
  3. Tap on the “Menu” button in the top right corner and select “Advanced“.
    Tapping on the “Advanced” option
  4. Scroll down, select “Samsung Experience Home” and turn off the toggle.

For Newer Devices:

  1. Pull down the notifications panel and select “Settings“.
    Dragging down the notification panel and tapping on the Settings icon
  2. Tap on the “Applications” option and on the top right corner tap on the “Menu” option.
    Tapping on the “Applications” option inside settings
  3. Tap on the “Special Access” option and then on “Notification Access“.
    Tapping on the “Special Access” option
  4. Now toggle off both “Samsung Experience Home” and “Samsung DeX Home“.
  5. Check to see if the issue persists.
    Note: You might have to repeat this process again because it was reported the Samsung Experience Home automatically turns itself back on.
Kevin Arrows
Kevin is a dynamic and self-motivated information technology professional, with a Thorough knowledge of all facets pertaining to network infrastructure design, implementation and administration. Superior record of delivering simultaneous large-scale mission critical projects on time and under budget.