“Error loading media: File not found” – This is an error message that can sometimes be seen while trying to stream an audio or video file via JW Player on an internet browser. While it is true that this error is limited to the JW Player, it is not limited to one kind of computer setup – this basically means that any person who streams audio or video via JW Player on an internet browser is vulnerable to this issue regardless of what computer, internet browser or Operating System they use. This specific error message shows up when JW player fails to locate the URL to the audio or video file you are trying to stream through it.
JW Player can fail to locate the URL to your requested audio or video for one of a number of different reasons – from the file simply being removed by the host or the file’s relative paths and/or access rights not being set correctly on the server’s end to the server simply sending out the wrong mimetype header along with the requested audio/video file. Whatever its cause may be, the “Error loading media: File not found” error message can either be caused by something temporary or on your end, or something which is relatively less temporary or is on the server’s end. The following are some of the most effective solutions that you can use to try and resolve this problem and successfully stream your requested audio/video file:
Solution 1: Refresh the page
As bizarre as it may sound, in many cases simply refreshing the web page you are trying to stream the audio or video file from is all it takes to get rid of this error message and successfully stream the file. You see, many causes of this issue are extremely temporary and have to do with rare happenings, which is why refreshing the web page is the very first thing you should try when faced with the “Error loading media: File not found” error message. To apply this solution, you need to:
- Press F5 or Ctrl + R on your keyboard to refresh the web page you are trying to stream the audio or video file from.
- Check to see if the audio/video streams correctly on the refreshed web page.
- If that doesn’t do the trick, simply refresh the page a few more times and check to see if that fixes the issue – sometimes one refresh just isn’t enough.
Solution 2: Restart your computer
Restarting your computer is another excellent way to get rid of this error message in instances where it is caused by something temporary. Simply restart your computer and check to see if the problem still persists when the computer boots up.
Solution 3: Disable the Data Saver extension (For Google Chrome users only)
Google has a Data Saver extension for Google Chrome that quite a lot of Chrome users have installed on their setups. Unfortunately, this extension can cause some users to see the “Error loading media: File not found” when trying to stream audio/video files via JW Player. If you are experiencing this problem on Google Chrome and have the Data Saver extension installed, you might want to disable it and see if that fixes the problem. To disable the Data Saver extension, you need to:
- Launch Google Chrome.
- Click on the Options button denoted by three vertically aligned dots.
- Hover over More tools.
- Click on Extensions.
- Scroll down the list of extensions installed on your instance of Google Chrome, locate the Data Saver extension and remove the checkmark beside Enabled right in front of the extension’s listing to disable it.
- Restart Google Chrome and check to see whether or not the issue has been resolved.
Solution 4: Delete all sites from your Flash Player cache (For Flash Player users only)
- Go here to access Flash Player’s web-based Website Storage Settings panel.
- Locate and click on Delete All Sites.
- You will be asked to confirm the action – confirm it.
Doing so will delete any and all information that websites you have visited have stored on your computer. When done, restart your internet browser and then check to see whether or not the fix worked.
Solution 5: If you are using a VPN or proxy, disable it
VPNs – both actual VPNs and VPN applications such as Hotspot Shield, as well as proxies can sometimes prevent JW Player from being able to locate the URL of an audio or video file that you are requesting. That being the case, if you are running into the “Error loading media: File not found” error message while using a VPN or proxy, simply disable whatever VPN or proxy you are using and see if doing so allows you to successfully stream the audio/video file.
Solution 6: If you are not using a VPN, try using one
In many cases, users see the “Error loading media: File not found” error message simply because access to the file they want to stream is prohibited from either their location or the internet network they are using to try and stream the file. In such cases, using a Virtual Private Network or VNP app (or even a website that acts as an active VPN and masks your IP address and location) can be enough to resolve this problem.
Solution 7: Use a different internet browser
More often than not, users affected by this problem only see the “Error loading media: File not found” error message while trying to stream audio/video files via JW Player on one specific internet browser. While this may seem like a fairly extreme measure, there is a good chance that switching from the internet browsing you are experiencing this problem on to a different internet browser will allow you to stream the audio or video file you want to stream without having the “Error loading media: File not found” error message rear its ugly head.
Solution 8: Wait out the storm
If absolutely none of the solutions listed and described above have worked for you, chances are the cause of this problem is server-side. If that is truly the case, all you can do is be patient and wait for the people behind the website you are trying to stream the audio/video file from to fix whatever’s causing the issue. Your best course of action would probably be to check on the web page every hour or two and see if the issue has been fixed.