How to Fix Non-Working FaceTime on Your iDevice

FaceTime, without doubt, is one of the most used video call platforms in the world. This one-on-one Apple’s software for video communication enables you to make video calls with any other FaceTime user over an internet connection. Most of the time FaceTime is relatively simple for use, and it just works. However, some of our readers have reported issues while using this handy communication tool. A few of them even faced entirely useless FaceTime app, unable to make video calls.

We examined the variety of possible problems while using FaceTime and found some interesting solutions. In this article, we share with you quick tips for fixing non-working FaceTime on your iDevice.

Like many other services, FaceTime is not available in all countries in the world. (e.g., Jordan, Qatar, Tunisia, Saudi Arabi, Egypt, United Arab Emirates, etc.) Other than that, since FaceTime is Apple’s product, it is available only on Apple’s ecosystem. Additionally, you can not make video and audio calls with FaceTime using any iDevice. To use it you need to have iPhone 4 or later, iPod Touch – 4th generation, iPad 2, or FaceTime for macOS. Even FaceTime is one of the best video call platforms, it still may stop working. So, let’s start with some quick tips activating Non-Working Facetime.

Quick Tips for Activating Non-Working FaceTime

If you can not activate FaceTime, try the following tricks.

  1. Make sure your iDevice is connected to the internet (via Wi-Fi or Cellular Data).
    If you want to use it on cellular data, make sure you have iPhone – 4s or later, or iPad – 3rd generation or later.
  2. Make sure you have a working Apple ID.
    Keep in mind that your Apple ID must be an email address if you are using iPod Touch, iPad 2, or FaceTime on your Mac. You can create a new Apple ID or change your existing one by going to Apple’s official site and using “Manage your Account” section.
  1. Now, go to Settings and tap on FaceTime to check if your email address is verified. If your status shows “verifying,” try to turn off and then again turn on the FaceTime toggle. (For Macs: Go to Facetime and open Preferences.)

Quick Tips for Making or Receiving Video Calls With Your Non-Working Facetime

  1. First, try turning FaceTime off and on again. You can do that with the following steps.
    1. For iOS Devices: Go to Settings, tap on Facetime.
    2. For macOS: Go to FaceTime, open Preferences.
  2. Check if FaceTime is enabled. Go to Settings, tap on FaceTime, and turn on the toggle.
  3. Check if the camera for FaceTime is restricted. Go to Settings, tap on General and open Restrictions.
  4. Make sure your date and time are set correctly. In Settings, tap on General, and go to Date & Time.
  5. Check if you are using the right method for calling the person.
    1. iPhone Users: You should use the phone number.
    2. iPod Touch, iPad, or Mac Users: You should use the email address.

FiceTime Not Working on iOS 10 and Later

If you are experiencing issues while using FaceTime on iOS 10 or later, try the following tip.

Delete and Reinstall Facetime on your device.

  1. Tap and hold the FaceTime icon until it starts jiggling.
  2. Now tap on the “X” sign to delete it.

  3. To install FaceTime, open the App Store, type FaceTime in the search bar, and tap on the cloud icon (download the app). Facetime will download and show up on your home screen.
  4. Now add your phone number and Apple ID to reactivate the FaceTime service.

Can’t Find the FaceTime App on Your iDevice?

  1. Make sure you have updated your device software to the latest iOS release.
  2. Verify if FaceTime and Camera restrictions are ON. (Go to Settings, tap on General and open the Restrictions section, enable both the Camera and Facetime toggles)

If you are still having problems while using FaceTime, try restarting your iDevice.

  1. LongPress on Power until you see the “slide to power off” message.
  2. Slide the slider, and your device will turn off.
  3. Now, longpress on Power again, and your device will boot up.

Feel free to let us know if these quick tips helped you to fix the non-working FaceTime for you in the comment section below.

Kevin Arrows
Kevin is a dynamic and self-motivated information technology professional, with a Thorough knowledge of all facets pertaining to network infrastructure design, implementation and administration. Superior record of delivering simultaneous large-scale mission critical projects on time and under budget.

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How to Fix Non-Working FaceTime on Your iDevice

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