Fix: Galaxy Phones Keep Restarting

Samsung phones are quite popular among Android users where it provides more than 46% of all the devices using Android. Their innovative and futuristic approach towards delivering the latest technology to their users puts them ahead of others. However, quite recently a lot of reports have been coming in of the Galaxy S phones constantly restarting on their own.

Samsung Phones

What Cause Samsung’s Phones to Restart Constantly?

After receiving numerous reports from multiple users we decided to investigate the issue and devised a set of solutions which solved the problem for most of our users. Also, we looked into the reasons due to which the problem was being triggered and listed them below.

  • Third Party Applications: In some cases, the third-party applications loaded on the phone can be causing the phone to restart. If a certain application or its cache is corrupted it can interfere with important system features and cause the phone to be restarted.
  • Corrupt OS Kernel: It is possible that after an update to the phone the OS kernel installed by the updated software was missing important files and the Software was not installed properly. It is a common problem with Samsung phones when installing new updates on the device.
  • SD Card: If you have an SD Card installed on the phone it is possible that it might be corrupt and causing interference with important system features due to which the phone is restarting continuously.
  • Hardware Issue: In some cases, the problem does not lie with the software and it might be related to the phone’s hardware. If that is the case then the phone has to be taken to the Samsung Customer Care Center for service.

Now that you have a basic understanding of the nature of the issue we will move on towards the solutions. Make sure to implement these solutions in the specific order in which they are provided to avoid any conflicts.

Solution 1: Updating Device Software

If the OS kernel is corrupt or the updates installed on your device were missing some files it is possible that the carrier of your device pushed out an update to fix the issue. Therefore, in this step, we will be checking to see if any updates are available for the device. For that:

  1. Drag down the notifications panel and tap on the “Settings” icon.
    Dragging down the notification panel and tapping on the “Settings” icon
  2. Scroll down to the bottom and tap on the “About Device” option
    Note: Tap on the “Software Updates” option for newer Samsung devices.

    Tapping on the “Software Updates” option
  3. Inside the “About Device” option tap on the “Software” option and then on the “Software Updates” option.
    Tapping on the software update option
  4. Tap on the “Check for Updates” option and let the phone complete the checking process.
  5. Tap on the “Download Updates Manually” option and wait for the downloading process to finish
    Tapping on the software update option
  6. After the updates are downloaded the phone will automatically begin to install them and it will be rebooted in this process.
  7. After the update, check to see if the issue persists.

Solution 2: Launching in Safe Mode

In the Safe Mode, only the default system functions that are necessary for the launching process are loaded. Therefore, if any third party application was causing the restarting issue it will now be solved. To launch the phone in safe mode:

For Older Devices:

  1. Press the power button and select “Switch OFF” option.
    The button allocation on Samsung Devices
  2. Once the device is turned off completely, switch it on by holding the power button for 2 seconds.
  3. When the Samsung animation logo displays hold down the “Volume Down” button.
    Samsung Animation Logo while starting the device
  4. The word “Safe Mode” must be displayed in the lower left corner of the screen if the process was successful.
    Safe Mode displayed in the lower left corner of the screen
  5. While in the safe mode check to see if the issue persists. If it doesn’t, you can start troubleshooting and uninstalling which application is causing the issue.

For Newer Devices:

  1. Press and hold the power button on the side of the phone until launch options appear on the screen.
  2. Long press on the “Power Off” button and then tap on the “Safe Mode” option.
    Pressing and holding on the “power off” button
  3. The phone will now restart in the Safe Mode and the words “Safe Mode” will be written on the lower left of the screen.
    Safe Mode written in the lower left corner of the screen
  4. Check to see if the issue persists in the Safe Mode.

After Launching in Safe Mode:

  1. If the problem does not persist after launching the devices in the safe mode it is likely caused by a third party application.
    One of the most common application to cause the restarting problem on the phone was reported to be the weather application.
  2. Navigate on the home screen, press and hold the “Weather” app icon.
  3. Select the “Uninstall” from the list of options for newer devices and drag the application’s icon to the “Uninstall” option on the top left of the screen for the older devices to uninstall the application.
    Long pressing on an application and selecting “Uninstall” from the list
  4. After the application is uninstalled, check to see if the issue persists.
  5. Try to delete more thirdparty applications if the issue still persists.

Solution 3: Hard Reset

If the above solutions did not solve the issue for you it is likely that the problem is with the OS Kernel. This Kernel is flashed on your mobile when it updates, therefore, in this step, we will hard reset the mobile in order to load the stock kernel from the mobile’s ROM. For that:

For Older Devices:

  1. Press and hold the power button and select “Power Off” from the list.
    Tapping on the power off option
  2. Once the phone is powered off, press the “Volume Down“, the “Power” button and the “Home” button and hold until the “Samsung” login screen appears, when it does release only the “Power” button.
    The button allocation on Samsung Devices
  3. Release all button when the Android login screen appears.
  4. Now the Recover Options will be displayed, use the “Volume Down” button to navigate down the list and highlight the “Factory reset/wipe” option.
    Tapping on the “Wipe Data/Factory Reset” option
  5. Press the “Power” button to select the option and wait for the phone to complete the process.
  6. Check to see if the issue persists.

For Newer Devices:

  1. Press and hold the power button and select the “Power Off” button.
    Pressing and holding the power button
  2. Once the phone is powered off, press the “Volume down“, the “Bixby” and the “power button” simultaneously and hold until the “Samsung” logo screen. Release only the “Power” button when it shows up.
    Button location on the newer devices
  3. Release all the buttons when the Android logo shows up and the phone will be booted in the Recovery mode.
  4. Use the Volume down button to navigate down the list and highlight the “Factory Reset/Wipe” option.
    Tapping on the “Wipe Data/Factory Reset” option
  5. Use the “Power” button to select the option and wait for the reset process to be completed.
  6. Check to see if the issue persists.
Kevin Arrows
Kevin is a dynamic and self-motivated information technology professional, with a Thorough knowledge of all facets pertaining to network infrastructure design, implementation and administration. Superior record of delivering simultaneous large-scale mission critical projects on time and under budget.

Expert Tip

Fix: Galaxy Phones Keep Restarting

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