[FIX] Cannot Get Mail Error

Email accounts are something that we check on a daily basis. This describes the importance of mail applications on your phone. In some cases, users of the iPhone and iPad have been encountering the “Cannot Get Mail” error message on the default mail application known as Mail. The error message shows that the application is not able to retrieve email messages for your account. This could turn out to be really tedious if you rely on your emails a lot and instead of receiving the emails, you get the said error message upon opening the application.

Cannot Get Mail Error Message

As the error message suggests, the connection to the server fails when you open up the Mail application. What happens is when you open up the app, it tries to sync with the email server in order to retrieve your latest emails. When this fails, the said error message is thrown by the Mail app. Now, this could happen due to a few reasons that we are going to list down below so you can have a better understanding of the possible causes of the issue. Let’s get started.

  • Mail Services — As it turns out, in some cases the issue can be caused by your email provider’s services on your phone. In such a case, what you will have to do is restart the services from your phone settings so that anomalies are gotten rid of.
  • Trashed Mails — In some cases, the trashed emails that are on your phone are not completely deleted. Thus, they can often cause some issues with the app trying to establish a connection to the server. Therefore, you will have to clean out the trashed mails to fix the issue.
  • Network Settings — As apparent from the error message, the issue can also be caused if your network connection is having issues. Therefore, in order to troubleshoot this, you will have to switch to your cellular data or vice versa to see if the issue persists.

Now that we have gone through the possible causes of the said error message, let us go through the methods that you can use to fix the issue. One of the fixes that work is to hard quit the application and then open it up again. However, in some cases, this cannot be permanent and the issue may come back after a while. In order to hard quit, what you have to do is go to your home screen without exiting the app. After that, close it from the recent apps section to hard exit. This often works but it may not be permanent. Nonetheless, it is worth a try.

Also, it is also a safe option to check for any updates available for your phone. If there are any, install the update and then see if the issue is resolved. With that said, let us get into the more detailed methods that will solve the issue permanently.

Method 1: Toggle Mail Account

The first thing that you should do when you encounter the error message is to toggle the account for the Mail application from your phone settings. What this does is it disables the account for the Mail app on your phone. Once you have done that, you can toggle it back on so that the Mail app can access the email account and use it as the primary email. To do this, follow the instructions down below:

  1. Make your way to the phone Settings by tapping the Settings icon.
  2. Then, go ahead and tap on the Passwords & Accounts option.
    iPhone Settings
  3. There, select your email account. Once you have done that, you will be shown further options.
  4. Here, you will have to toggle the Mail option off. You can also access this by going to Mail on the Settings screen and then choosing your email account.
    Disabling Mail Account
  5. After that, go ahead and power off your phone. Power it back on and then just toggle the Mail option back on.
  6. See if that fixes the issue.

Method 2: Remove Email Account

As it turns out, another thing that you can do when you face the said issue is to remove the email account associated with your Mail application. Once you have completely deleted the account from your iPhone or iPad, you can add it back again. What this will do is it will remove all of the settings associated with the email account on the phone and thus a new connection will be established when you add it again. In order to do this, follow the instructions given down below:

  1. First of all, go to your phone Settings.
  2. Then, on the Settings screen, you will have to tap on the Passwords & Accounts option.
    iPhone Settings
  3. Once you are there, tap on your email account to open further options.
  4. Here, just tap the Delete Account option and then confirm the action.
    Deleting Email Account
  5. Once you have done that, reboot your iPhone or iPad.
  6. After that, go back to Settings and then Passwords & Accounts.
  7. Finally, tap the Add Account option to add your email account again.
  8. Once you have added your email account, open up Mail to see if the issue persists.

Method 3: Delete Trashed Emails 

Finally, if none of the above methods work out for you, it may be that your issue is being caused by the emails that you have deleted. What happens is when you delete emails, they are not completely removed from your phone. Rather, they are still stored and can be deleted from the Trash folder on the app. This has reportedly solved the issue for various other users and it might work out for you as well. To do this, follow the instructions down below:

  1. To delete the trashed emails, first of all, open up the Mail app.
  2. Then, at the top-left corner, tap on the Mailboxes option. In some cases, you might see the Back option instead of Mailboxes.
  3. From the list option, select the Trash option. Then, mark all of the emails and hit the Delete option.
    Mail Trash
  4. Alternatively, you can just select the Delete All option after tapping the Edit option at the top-right corner.
  5. Once you have emptied the Trash folder, exit the application and then open it up again.
    Mail Trash Folder
  6. In case the issue persists, you can try emptying the Junk folder as well.
  7. See if that resolves the issue.

Kevin Arrows

Kevin is a dynamic and self-motivated information technology professional, with a Thorough knowledge of all facets pertaining to network infrastructure design, implementation and administration. Superior record of delivering simultaneous large-scale mission critical projects on time and under budget.
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