The mobile version of Windows 10, as anticipated as it may have been, initially came with a horde of different flaws. With regular updates, many of these flaws were taken care of, but only to be replaced with different ones. One of the most profound issues that made themselves apparent during the update-and-fix dance that Microsoft was playing with Windows 10 Mobile was one where one or more apps, especially the likes of the Alarms & Clock, Whatsapp, Messaging + Skype and Calendar apps, would simply refuse to open.
The apps affected by this issue would be grayed out on user’s Start screens, and when users attempted to launch them, a message saying “(Name of app) can’t be opened. An app update may be available in the Store.” Going to the Store and searching for an update to the app in question did result in users finding updates, but whenever they tried to install the updates, the updates would fail and they would receive an error message with error code 0x80070019.
This problem, in and of itself, is pretty critical, but it became even more infuriating for people who would lose instrumental applications such as their Alarms & Clock apps and Messaging + Skype apps to this problem. Fortunately, thanks to a lot of experimentation on the part of Windows 10 Mobile users, a few different methods that can be used to tackle and even overcome this issue have been discovered. The following are the most effective methods that you can use to try and fix this problem:
Solution 1: Update affected apps from the old Store
- Open Store Beta.
- Tap on the hamburger menu/settings button.
- Disable auto updates.
- Open the old Store.
- Install all of the updates that failed in Store Beta in the old Store, and they should be installed successfully.
- If the updates are still not successful when installing them from the old Store, simply open Storage Sense, uninstall the applications affected by the problem and then reinstall them from the old Store.
Solution 2: Perform a soft reset
A soft reset is a Windows Phone repair tool that is capable of fixing a variety of Windows Phone problems without damaging the data stored on the Windows Phone in any way. To perform a soft reset on your Windows Phone, you need to, while the device is turned on, simply press and hold the Power and Volume Down buttons until the phone vibrates and then restarts. The soft reset takes effect while the device reboots, so be sure to not disturb (or even touch!) the device until it has rebooted completely.
Solution 3: Perform a hard reset
If neither of the solutions listed and described have worked for you, your only hope may be to perform a hard reset on your Windows Phone. It is prudent to note that performing a hard reset will, in all likelihood, delete some or all of the data stored on the internal storage of your Windows Phone. Since that is the case, it is advised that you back up any and all previous data stored on your Windows Phone before proceeding. To perform a hard reset on a Windows Phone, you need to either:
- Go to Settings.
- Tap on About.
- Tap on Reset your phone.
- Tap on Yes after reading the warning.
- Tap on Yes once again.
- Once the Windows Phone resets and reboots, set it up all over again.
- Turn the device off.
- Hold down on the Volume Down button until instructed to release it after the next step.
- Press the Power button until you feel the device vibrate. This should take roughly 2 seconds. You may release the Power button as soon as you feel the device vibrate.
- An exclamation mark should appear on the screen, and as soon as it does, release the Volume Down
- Press the following buttons one at a time in the exact same order:
Volume Up > Volume Down > Power > Volume Down
The device will then vibrate, reboot and then go to the spinning gears screen. Once the spinning gears process completes, the device will be reset. After this happens, you can go ahead and start setting your device up, and the problem should now have been fixed.