There have been several incidents reported where “Windows Live Mail” returns the following error. This is usually caused by an update on the Microsoft servers if you are configured to connect directly. So what we will do to fix the issue is to change settings, and you’ll never run into this issue again 🙂
To fix this issue you will need to reconfigure your account.
- To reconfigure your account, click on the Accounts Tab and Click the + symbol with the @ sign.
- Type your e-mail address, password and display name.
- Place a check on “Manually Configure Server Settings“
- Under “Incoming Server Information” select “IMAP” as the server type.
- In the Server Address field, type imap-mail.outlook.com and in port type 993
- Place a check on “Requires a secure connection SSL“
- Under “Outgoing Server Information” type smtp-mail.outlook.com as the server address and in port type 587
- Place a check on “Requires a secure connection SSL” and “Requires Authentication”
See settings screenshot below
- Click Next. And you’re done, you should now see a new account added in the left pane of your Windows Live Mail.
- If you wish to move messages from the previously added account, you can drag messages and drop them to the appropriate folders.
- All of your messages will be re-downloaded, except for Sent Messages which you can drag and drop.
- After your account is set up, you can remove the previous account by right-clicking on it and selecting “Remove Account“
If you are still having the issue in operating Windows Live Mail, then use Webmail to access your account, till the issue is resolved on the server-side by Microsft.