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Fix: Error 0x800CCC13 after upgrading to Windows 10

Error 0x800ccc13 is a common Outlook error. However, many people are receiving this error after upgrading to Windows 10. The solution provided in this guide is specifically aimed at addressing this issue in Windows 10.

The reason why this error occurs is because the system files in Windows 10 during the upgrade have corrupted and most likely has caused permissions issues.

Before you continue with the steps below; make sure Outlook is closed.

To fix the issue; follow the steps below

1. Click the start menu icon on the lower left and type cmd

start menu button

2. Right click cmd and select Run As Administrator

PRO TIP: If the issue is with your computer or a laptop/notebook you should try using the Reimage Plus Software which can scan the repositories and replace corrupt and missing files. This works in most cases, where the issue is originated due to a system corruption. You can download Reimage Plus by Clicking Here

windows 10-2015-08-01-01-48-43

3. In the command prompt; type sfc /scannow and hit enter.

sfc scannow windows 10

4. Wait for the scan to finish. After the scanning finishes; you should  be able to access Outlook without the error. If you still have any issues, feel free to click the “ask an expert” image below for assistance directly. And, if this has resolved the problem for you; a thank you comment will be appreciated.

PRO TIP: If the issue is with your computer or a laptop/notebook you should try using the Reimage Plus Software which can scan the repositories and replace corrupt and missing files. This works in most cases, where the issue is originated due to a system corruption. You can download Reimage Plus by Clicking Here

RECOMMENDED: Click here to fix Windows errors and optimize system performance

About Kevin Arrows

Hi! I'm Kevin. Thank you for reading the article above. I am a certified MCTS (Microsoft Certified Technology Specialist) with over 10 years of experience. I love to address tech issues, and write tech how-to's in a way that it can be followed by everyone.
  • pete765

    Thanks Kevin, this one was defeating me but it’s sorted now.

  • Sheila Robb

    Thank you Kevin, your a life saver. I’ve been trying to sort this for the last two days.

  • Evelyn-Amanda

    thank you! I knew it had to be simple.. all up and running..thanks to you again!

  • Hugh Jackson

    Many thanks for this – it works a treat. Really surprised that there’s nothing from Microsoft on this problem, especially as there’s such a quick fix. I know it’s obvious, but you do need to restart your computer after running the scan (and an IT idiot like me might not remember to do this).

  • Stephen Hendrey

    Thank you – this has worked although I couldn’t access the CMD prompt as per your instructions.

  • Colin

    Struggling all day until I found this which sorted me out quickly – many thanks

  • MJMJ

    Hi Kevin, it does not work for me 🙁 when it gets to 49% it stops with the message Windows Resource Protection could not perform the requested operation”. Any other ideas please? Tx.

    • At the Command prompt, type

      CHKDSK C: /R

      and hit the Enter key.

      You will be told that the drive is locked, and the CHKDSK will run at he next boot – hit the Y key, press: Enter, and then reboot.

      The CHKDSK will take a few hours depending on the size of the drive,
      so be patient! After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) – then run the SFC again.

  • Since you’ve spent time on this with MS Technician; i can take a look at this issue for you remotely. However, you will need to email me on

    • Lexin

      Thanks, have sent you an email.

  • Dave

    Thank you Kevin, just spent several days trying to sort out what was going wrong. Wish I had found your page earlier. Problem sorted within a few minutes.

  • Andy Crawford

    Nice. Totally works. Thanks mate!

  • Clive Lewis-Jones

    Huge thanks for this – the problem is solved ….

  • Tim Brooks

    Thanks. Worked well after a week of despair

  • Jude

    Hi Kevin, I found your site online and tried your fix after the Windows 10 upgrade caused issues with my Outlook 2007, however the message I get when typing the sfc/scannow is that I “have to be an administrator running a console session in order to use the sfc utility”. Any ideas? Thanks a ton! 🙂

    • Click Start -> Type cmd right Click CMD and select Run As Administrator then type sfc /scannow

  • Jude

    Hi Kevin, I appreciate your response. I followed your instructions, however after typing in cmd and right-clicking on cmd there is no option for Run as Administrator. Windows 10 looked so inviting, and promised not to mess with existing setups, but already I have had to re-install my soundMAX driver as my laptop speakers were not working. If I can get my Outlook 2007 to be able to send then I’m back in business. Am I doing something wrong with the cmd function?

  • Bob

    Brilliant – thanks – worked a treat!

  • J Brinkley

    Kevin i followed your instructions above and everything seemed to work, however when the scan completed, It said “not all files fixed and to check the logs folder,” i still cannot send an attachment to an email. So i thought i screwed it up and repeated and got the same message and still have the same problem. Your thoughts on this.

  • Udin

    Thank you Kevin, your a brilliant,,,

  • chris

    Thank you so much for your clear advice! it worked!

  • Fernando Bestechi Miguel

    Two weeks to solver the problem. Thank you!

  • Rodrigo Lopes

    Kevin, thank you for your feedback about this error. I had updated my OS to Windows 10, and I had this error – Now is solved. Thank you for sharing your knowledge 🙂

  • fiona mcnicol

    Thanks Kevin, all sorted. The problem was intermittent so took a while to register that it may have been the windows 10 upgrade

  • Chris Taylor

    Love you, now i just need a home button on explorer any ideas ?

    • Windows 10 has edge; but you can also use explorer by holding windows key and pressing R then typing iexplore.exe once the explorer opens; use the alt key and make the bars visible by going to view.

  • Charles

    Thanks Kevin. This solved the problem and other things are running much smoother. It’s quite slick again. Thanks. It saved me from an inopportune clean install of the OS.

  • Pippa Moore

    Thank you so much! This was driving me nuts.

  • Veroljub Djukic

    Thank you very much!

  • Jo Wassell

    Thank you for the help!

  • Ingrid Stokman

    Many thanks, Kevin, it worked like a charm!

  • Carole

    Kevin – thank you very much for help with this problem – I am a silver surfer and was really scared to do this fix but I followed your excellent instructions and it has worked – fantastic, I am so happy!! Carole.

  • Andy Franks

    Hi Kevin – this fixed the problem a treat. Thanks man.

  • Me

    This worked for me. Thanks very much for posting this.

  • Dixon

    Thank you Mr. Kevin. its working

  • ilsonbhoy

    Kevin Many Thanks sorted for me after 6 hours of frustration post 10 upgrade

  • Barry O’Halloran

    Excellent ! Thank You

  • Gayle Rattigan

    Brilliant advice – thank you so much for this fix – it has worked a dream.

  • Duncan S

    can i echo the comments below. i wasted a day yesterday faffing around with my outlook settings (outlook was happily receiving but not sending). i thought i would have one last attempt today before having my soul destroyed by using pcworld’s ‘support’. stumbled upon this site, followed your clear advice…et voila!! brilliant…thanks a million!

  • Marian Kruijning

    Greetings from Holland! Although some of the texts/commands on my computer were in Dutch, I managed to solve the problem thanks to your instructions!! Thank you so much for sharing this knowledge on the internet!!

  • David Li

    Hello Kevin…I’m having the same issues with Outlook 2007 using WIN10 (Error 0X800CCC13) ..I tried using the sfc /scannow command but it always stops at 17% with the following error: “Windows Resource Protection found corrupt files, but it could not fix some of these files”. See details
    CBS.Log windir Logs CBS CBS.log. For example, C: Windows Logs CBS CBS.log.”

    Is there a way to “fix” these corrupt files so I can run the sfc command to 100%? Any input is appreciated…Thanks in advance!!

    • Can you try this command in the (Command Prompt) as admin and then do a sfc /scannow

      Dism /Online /Cleanup-Image /RestoreHealth

      • David Li

        OK…trying it now….

        • Let me know. Thanks

          • David Li


            I ran the command and it showed me this:

            Error: 0x800f081f

            Can not find source file.

            Please use the “Source” option to specify the location of the required files. For more information about the specified source location, see

          • Two options now:

            Reupgrade to Windows 10 or use the Media Creation Tool to download ISO and then use this command:

            DISM /Online /Cleanup-Image /RestoreHealth /source:WIM:X:SourcesInstall.wim:1 /LimitAccess Where “X” is the drive letter where the ISO is located. Simply change the “X” to the correct drive letter

          • David Li

            Hi Kevin

            Since this is a new computer & it came with WIN 10 (pre-installed by the store where I bought it)…I guess the best option would be to use the WIN 10 disc and re-install everything again? Would I lose all my settings & programmes/apps if I re-install? Thanks for your time…

          • If you use the ISO image to only do the sfc scan for repair then you will not lose anything; if you re-install then you will lose everything. In Windows 10; there is an option to reset without losing the data but i wouldnt recommend that. It would be best to back up the data; then reset it. You can do the reset by holding the shift key and choosing “Restart” from the login screen. When you restart; it will take you to advanced options; from there choose “Troubleshoot”, then “Reset your PC”.

          • David Li

            OK…thank you very much..I will try the ISO method first and if I have problems with that, I will reset WIN 10…I will let you know how it goes…ty.

          • Can you extract the ISO files and then do this (include the path to the extraced ISO files) – Example it is extracted to d:windows then we would include d:windowssourcesinstall.wim

          • David Li

            Hi Kevin

            Sorry, I don’t know how to extract the ISO files to my Hard Drive….

          • You can use MagicISO (Trial). After it has been downloaded, run the setup. Then open the program, open the ISO and extract it to D: .

          • David Li

            Cool….tyvm ..I will try it tomorrow as I’m getting off work now (6PM here in Taipei) …I also just downloaded Windows Live Mail and tried it and it works perfect with my Company’s Email account. (Can send/receive flawlessly) …If the above fix doesn’t work, I will scrap Outlook 2007 altogether and go with Windows Live Mail. Thank you once again for your patience & help…I really appreciate it Kevin. I will update you tomorrow.. Cheers!

          • thanks. since you’ve made up your mind about switching; don’t switch to Live Mail. Use Thunderbird instead.

          • David Li

            Thanks for suggesting Thunderbird…it’s awesome!!! I love it….way better than Outlook!!! 🙂

          • David Li

            Hi Kevin

            I used MagicISO & extracted the files to D:Windows and used this command: C:Windowssystem32>DISM /Online /Cleanup-Image /RestoreHealth /source:WIM:D:WindowsSourcesInstall.wim:1 /LimitAccess ……….but still no go 🙁 Got the same error as before Error: 0x800f081f

            Can not find source file

            Thanks for all your help on this mate….I think I will go with Thunderbird as per your suggestion.!

          • Cool. Thunderbird is best. Out of curiosity, are you able to see the sources folder at this path D:windowssources?

          • David Li

            Yes, I can see the Sources Folder –>

            Just a thought, since I have the Original Windows 10 DVD, can I change the path to E:*Name of the DVD*Sources??

            My E: shows up like this with the DVD inserted—>

          • You can use E:

            Copy paste this command in the command prompt:

            DISM /Online /Cleanup-Image /RestoreHealth /source:WIM:D:WindowsSourcesInstall.wim:1 /LimitAccess

          • David Li

            Hi Kevin

            I tried both the commands:
            1) DISM /Online /Cleanup-Image /RestoreHealth /source:WIM:D:WindowsSourcesInstall.wim:1 /LimitAccess &

            2) DISM /Online /Cleanup-Image /RestoreHealth
            /source:WIM:E:J_CCSA_X64FRE_ZH-TW_DV5SourcesInstall.wim:1 /LimitAccess

            Still shows the same error…..Already downloaded Thunderbird and gonna give it a try…thanks for all your help.

          • David Li

            Update: Hi Kevin

            I just downloaded the ISO file to my D drive and used the command as you suggested (I replaced the X with D) & it gave me the same error as before:
            Error: 0x800f081f

            Can not find source file … 🙁

            Guess I’m back to square one…

  • David Li

    Going to add my 2 cents here and got to say that Kevin was a great help to me…his advice & suggestions was nothing short of professional….Thanks again!!!

  • Albert

    Dear Kevin
    Thanks a million for your help. It completely resolved my outlook email issues which had been sticky for a long time. Very much appreciate your very helpful advice

  • Chris Heaps

    That was easy Many Thanks from New Zealand Kevin