“If you are located in the EU or the Epic entities located in the EU process your personal information in the EU, then you have the right to restrict or object to our processing of your personal information. The right to restrict processing arises only in limited circumstances, for example, if you think we are processing inaccurate information. In addition, if we are required to restrict processing but the requirement is temporary, we may not be permanently obligated to adhere to your request.”
As if that wasn’t anti-consumer enough, getting a refund for a purchase made on the Epic Store is a big hassle. Before your request is processed, you will need to reply to an automated email with an unnecessary amount of information in order to prove account ownership.
“We’re serious about player security, so if we’re unable to verify you own the account, we won’t be able to make any changes,” reads the automated email sent to ResetEra member astro.
The Epic Games Store is off to good start, but such anti-consumer practices will definitely raise issues for the platform, especially in the EU.