Fix: Edge Frozen with Virus Warning Pop Up

This pop-up appears randomly, mostly when you are surfing the internet. Most reported cases are on Windows 10. It isn’t on your computer, but it’s most common appearance is on Windows 10 due to the fact that the popup appears most easily on Microsoft Edge since it’s new, and as far as i know the built in defense mechanism isn’t as solid as other browsers such as Chrome.

You will get an annoying message that tells you that there is a serious problem with your computer, and that it crashed. It also gives you a (usually toll-free) number that you should call in order to have your system fixed, as well as a warning that you mustn’t turn off your computer because that will lead to a complete data loss. This is a well-known scam designed to rip you hundreds of dollars.


However, there’s a very easy way to fix this, as it’s nothing more than an annoying website. Follow the steps below to see how.

Clean up your PC and Edge

This usually appears when Edge, sets itself to open a URL in a tab by default. This has to be dealt in two stages, first that you should close Edge forcefully, and then run a Adware Scanner to remove traces of this virus from registry and temporary folders.

  1. Hold the Windows Key and Press R. Type taskmgr and Click OK. 
  2. Go to the Processes tab, and find your browser, be it Edge, Chrome, Firefox or something else.
  3. Click the browser, and in the lower right corner, choose End Task.2016-11-10_220931
  4. When this is done, close the task manager and and Hold the Windows Key + R to open run dialog. In the run dialog, type iexplore.exe -extoff and Click OK. This will open Internet Explorer, from where you should type and go to, and on Google browse to download AdwCleaner, so type adwcleaner download, and click the organic result which has Toolslib in the title, not the Ad (if shown).
  5. Download AdwCleaner, and run it, wait for the scan to finish, once the scan has finished, clean the system and reboot it (AdwCleaner) will prompt you for the reboot. After the PC has been rebooted, the Edge should be clean from Adwares.


If by any chance you clicked on anything within the popup, you should run a full MalwareBytes scan (hereon your system, as you may have let the infection spread. You should be careful with this kind of messages, as they might cause you a lot of problems. They’re often cleverly disguised, and non-tech-savvy users might have problems recognizing them, but if you see something like this, follow the steps in the method above to fix it.

Kevin Arrows
Kevin is a dynamic and self-motivated information technology professional, with a Thorough knowledge of all facets pertaining to network infrastructure design, implementation and administration. Superior record of delivering simultaneous large-scale mission critical projects on time and under budget.
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Expert Tip

Fix: Edge Frozen with Virus Warning Pop Up

If the issue is with your Computer or a Laptop you should try using Restoro which can scan the repositories and replace corrupt and missing files. This works in most cases, where the issue is originated due to a system corruption. You can download Restoro by clicking the Download button below.

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