Users often install unwanted software by accident and it causes them major problems regarding their computer’s performance. Viruses and rootkits are not the only type of malicious software which can cause your computer to slow down or malfunction but those are the most dangerous types of malicious programs.
However, there are also potentially unwanted programs (PUP) which are often installed parallel with some freeware and their primary mission is to scam or trick users into giving up their passwords, credit card information, or to collect money claiming to be some kind of a helpful service. Let’s see what this error is all about.
“Critical System Failure” – Compomised Windows Security
This technical support scam is one of the oldest ones in the book and it’s often installed without the user’s permission or knowledge. It can’t be classified as a virus in the true sense of the word as it does not harm your computer in any known nor does it replicate itself in order to infect your computer. It displays this message on random occasions and it prompts the user to call the number indicated in the message.
There is no doubt that the call itself is very expensive and you will probably need to give up some of your personal info as well as your own phone number which can lead to money missing from your card or even an identity theft. Take a look just how you can fix this problem.
Solution 1: Don’t Ever Click on These Pop-Up Messages
The first thing you need to know regarding these messages is that you never know what you are in for. There are a lot of quite sophisticated scammers out there which can definitely make the experience look like the real thing and they often make their websites look similar to websites of real companies such as Microsoft.
- Try to exit the message as soon as it pops up and ignore it until you start working on the solution.
- Warn other members of your household or other people who might be using the computer not to click on it.
- Start working on the solution immediately.
Solution 2: Scanning and Cleaning Your Computer
These scams are often recognized by virus and malware removal tools and they usually deal with them effectively. A lot of these tools are free or they offer a free trial version which should be enough to deal with this particular issue in to time. Let’s get started.
- Download the Rkill tool from the official site. It’s a tool which is able to kill malicious processes and prevent them from running again which can later enable you to clean the infection more effectively.
- Please be patient while the tool begins looking for suspicious processes and terminating them. It can take a while depending on how many processes you have running.
- After Rkill finishes with its task, it will show you info on what it accomplished and you can now exit the tool. DON’T restart your computer as these malicious processes will load again during startup and your progress will be lost.
Since we were able to kill these malicious processes, you might notice that the error message pop-up is no longer appearing. However, we still need to get rid of it off your computer in order to prevent it from loading after your restart your computer. We recommend you use Malwarebytes Anti-Malware as that it one of the best tools available on the market when it comes to malware scanning.
- Download Malwarebytes Anti-Malware for free from their official site.
- Install it by following the instructions on screen and run the tool as soon as the installation is over. Close all programs before starting the scanning process.
- As soon as you open Malwarebytes, the program will begin the auto-update process in order to update its virus database.
- When the update finishes, click on the Scan Now Button located at the bottom of the Window in the Dashboard section.
- The scan might take a while so please be patient. After it’s completed, it will list out every threat the tool identified so check the box next to all of them and click on “Quarantine Selected” button.
- Reboot your computer.
There are quite a few other great virus removal tools and you can try using these as well if you feel like Malwarebytes has missed something.
NOTE: Some malware won’t let you run the installation files or the executable files of known antivirus tools. If that is the case, rename these files before opening them. You can even download some of them (Rkill) under different file names.
Solution 2: Clear Your Browser
These errors are usually associated with your browser since you use it in order to access Internet. Most of the time, the error message manifests itself through browser add-ons and extensions. If you feel like the error message is related to your browser or if it opens in your browser, try the following:
- After it appears, use the Ctrl + Shift + Esc key combination in order to bring up Task Manager.
- Locate your browser process in the Task Manager and click on End Task.
- Reopen your browser and check if the error message loads again.
- If it does, repeat steps 1-3 a couple of times before you receive the “This page has failed to load” error message.
If this operation fails, there is an awesome alternative which does not take a lot of time.
- Open your browser indirectly by clicking on a link in an email or similar.
- The tab which is giving you the error message should appear but don’t open it.
- Click on the small X button in the right corner of the tab and remain on the tab you open via your email (or similar).
- Click on the three dots in the top right corner of the screen and open Settings.
- Locate the Clear Browsing Data options and open Choose What to Clear.
- Clear everything.
- Open the extensions page of your browser and look for anything unusual.
Note: These settings differ from browser to browser so make sure that these options may not be located directly as described in these steps nor they are named the same for all browsers.
Solution 3: System Restore
System Restore option can bring your computer in the stage before this unwanted program was installed as long as you have a system restore point located somewhere in there. This will fix your issue but know that you might lose some installed apps or files so make sure you back everything up.
- Navigate to the Windows login screen and click on the Power icon
- Hold the Shift key while clicking Restart.
- Open Troubleshoot >> Advanced options >> Startup Settings and click Restart.
- As soon as you are prompted with a numbered list of different options, click the number located next to Enable Safe Mode with Command Prompt.
- As soon as Command Prompt opens, use the following commands in this order in order to bring up the System Restore screen. Click Enter after each one and wait for it to finish before doing anything.
- Follow the instructions when the System Restore window opens and choose a restore point before these problems started.
- Keep on proceeding through the wizard and click Yes to start System Restore.
- Don’t end this process and wait for everything to finish.