Fix: Code 39 Error CD/DVD or USB

If you one day open My Computer and see that your CD/DVD or USB drive is not being displayed as a hardware drive that is connected to your computer, don’t be afraid as you are not the first person to encounter this problem. First and foremost, you need to verify that this problem is indeed being caused by Code 39. In order to do so, press Windows Logo key + R to open a Run dialog, type devmgmt.msc into the Run dialog, press Enter to launch the Device Manager and expand the DVD/CD-ROM drives or USB (as appropriate) category. If you see a yellow triangle with a small exclamation mark within it besides the listing for your computer’s CD/DVD/USB drive, there is indeed some kind of problem with the device. For further verification, double-click on the listing for your computer’s CD/DVD drive and check to see if the following message is displayed under Device status:

Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)

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If you find the Code 39 error message under the Device status heading of the listing for your computer’s CD/DVD /USB drive, you can be certain that you are affected by the same issue that countless other Windows users have been and continue to be affected by.

Since this problem has affected a lot of Windows users, quite a bit of time and dedication has been put into finding a solution for it, which is why a solution for it has, fortunately, been found. In order to fix this issue, you need to:

For CD/DVD-ROM

Press Windows Logo key + R to open a Run

Type regedit into the Run dialog and press Enter to launch the Registry Editor.

In the left pane of the Registry Editor, navigate to the following directory:

HKEY_LOCAL_MACHINE > SYSTEM > CurrentControlSet. Press and Hold CTRL + F key and in the Find What dialog, type 08002BE10318 and Find Next. The registry editor will automatically search for the key.

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In the left pane of the Registry Editor, click on {4D36E965-E325-11CE-BFC1-08002BE10318} to have its contents displayed in the right pane.

In the right pane of the Registry Editor, locate and right-click on the registry value titled UpperFilters, click on Delete in the context menu and click on Yes in the resulting popup to confirm the action.

Next, locate and right-click on the registry value titled LowerFilters, click on Delete in the context menu and click on Yes in the resulting popup to confirm the action.

Close the Registry Editor.

For a USB Drive/Controller

If the error is on a USB Device, then search for 444553540000 the full key should be 36FC9E60-C465-11CF-8056-444553540000

In the right pane of the Registry Editor, locate and right-click on the registry value titled UpperFilters, click on Delete in the context menu and click on Yes in the resulting popup to confirm the action.

Next, locate and right-click on the registry value titled LowerFilters, click on Delete in the context menu and click on Yes in the resulting popup to confirm the action.

Close the Registry Editor.

Restart your computer.

Once your computer boots up, go into My Computer and check to see whether or not the problem has been fixed and whether or not your computer’s CD/DVD or USB drive now shows up in My Computer like it is supposed to.

Another error similar to this is the Error Code 19 which has the same steps.

Kevin Arrows


Kevin is a dynamic and self-motivated information technology professional, with a Thorough knowledge of all facets pertaining to network infrastructure design, implementation and administration. Superior record of delivering simultaneous large-scale mission critical projects on time and under budget.

Expert Tip

Fix: Code 39 Error CD/DVD or USB

If the issue is with your Computer or a Laptop you should try using Restoro which can scan the repositories and replace corrupt and missing files. This works in most cases, where the issue is originated due to a system corruption. You can download Restoro by clicking the Download button below.

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