How To’s

Guides and how to tutorials to fix common PC problems.

  • Fix: Windows Can’t Communicate with the Device or Resource (Primary DNS Server)

    The error “Windows Can’t Communicate with the Device or Resource (Primary DNS Server)” occurs when your computer is unable to connect to the primary DNS server set by your internet service provider. This error message pops up in the Network Diagnostics which is run when you are unable to connect…

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  • Fix: “The Stub Received Bad Data” Error Message on Windows 10

    Windows 10 users have often complained of a problem where certain actions (such as trying to run a specific program or open a Windows utility such as the Services manager) result in failure and an error message containing the following phrase on the screen: “The stub received bad data” The…

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  • Fix: “General Failure” Error When Running Ping Commands

    In an elevated or non-elevated Command Prompt on a computer running on the Windows Operating System, the ping command can be used to get in contact with another website or IP address on the same network and see what reply is received, along with the specific statistics of the reply…

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  • Fix: The Last USB Device You Connected to this Computer Malfunctioned

    When Windows fails to recognize a USB device that has been connected to the computer, it spits out an error message that states: “The last USB device you connected to this computer malfunctioned“ The only thing that can be inferred from this error message is that the USB device the…

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  • Fix Windows Won’t Open Jpegs from Phone Maybe They’re WebP Encoded

    Google introduced the WebP image format around 2010, 8 years ago – promising that the format provides “superior lossless and lossy compression” for web images – in layman’s terms, it reduces the file size of standard jpegs, without reducing quality. Now, because Android is itself a Google product, Android phones…

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  • What is DataStore.edb and Why Does it Slows Down My PC?

    DataStore.edb is a legitimate Windows log file that keeps track of all Windows Updates applied to the system. DataStore.edb log will grow in size or every Windows Update check. The file is located under the SoftwareDistribution folder (C:\Windows\SoftwareDistribution\DataStore\DataStore.edb)While the importance of the file is undisputed, some users have found that their…

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  • Fix: Windows Update Standalone Installer stuck at Searching for Updates

    Users encountering the “Windows Update Standalone Installer stuck at searching for updates” issue reported that the search through the Windows Update Standalone Installer takes a lot of time (several hours) or gets stuck indefinitely. Another symptom of this issue is the Svchost.exe process having consistently high CPU & RAM usage.The appearance of this…

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  • Fix: Error Code 0x80072746 on Windows 10

    The error 0x80072746 is indicating that an existing connection was forcibly closed by the remote host. This error is typically encountered in the Windows Mail app when users try to sync the application in order to see the new e-mails. Typically, users see the message “We’re having a problem downloading messages.…

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  • Fix: Error 0x8007232b ‘DNS Name Does not Exists’

    The error 0x8007232b occurs when users try to activate Windows after installing the operating system from a volume license media or when the KMS activation server is down. Depending on the Windows build, users might not be asked to enter a valid product key during the initial installation. This behavior will trigger the 0x8007232b…

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  • What Is: Error 405 Method Not Allowed

    The 405 Method Not Allowed error is an HTTP response status code signaling that the server has rejected a method for the requested resource despite receiving and recognizing it. Although it’s technically a client error message (4xx HTTP status code), the error is caused by a server-side problem. Unlike most…

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  • Fix: “Error loading media File could not be played” on Chrome

    Users will encounter the “Error loading media: File could not be played” error when trying to watch a video on a self-hosted video content website. The issue mainly occurs when trying to load a file in a nonsupported format using JW Player. Most of the time, the error is triggered when the…

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  • Fix: Skype Stops Responding on Windows

    Skype is one of the most commonly used communication applications designed for the Windows Operating System. Skype is amazingly popular in both professional and personal settings, and a large portion of all the Windows users out there have Skype installed on their computers. As is the case with all third-party…

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  • Fix: XD11 feature level 10.0 is required to run the engine

    The error “XD11 feature level 10.0 is required to run the engine” appears when the system does not have the appropriate Direct3D Hardware Feature Level required by the game engine. This particular error message is signaling that the application engine is unable to use Direct 3D Feature Level version 10.0.If the operating…

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  • What is: CNG Key Isolation (lsass.exe)

    The CNG (Cryptographic Next Generation) Key Isolation service provides key process isolation to private keys and a number of associated cryptographic operations as required by the Common Criteria.  The default path to the executable associated with the CNG Key Isolation service is C:\ windows \ system32 \ lsass.exe. CNG Key Isolation…

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  • Fix: err_gfx_d3d_init in GTA V

    The err_gfx_d3d_init is an error that GTA V players encounter immediately after the game crashes on PC. Although Rockstar addressed this issue with a number of patches since the game launched, the error is still preventing a lot of Grand Theft Auto fans from playing the game. Note: In some cases, the error…

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  • Fix: Service Registration is Missing or Corrupt on Windows 10

    When Windows 10 users run into problems such as Windows Updates not being properly downloaded and installed on their computers or not being able to install or update apps from the Windows Store, they run troubleshooters to try and resolve the problem(s) they are facing. However, unfortunately, there are some…

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  • Fix: The Feature You Are Trying to Use in on a Network Resource That is Unavailable

    One of the most common issues Windows users face while trying to install or uninstall an application on any version of the Windows Operating System is one where the installation or uninstallation fails, and the user affected by the problem sees an error message that states: “The feature you are…

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  • Fix: Microsoft Solitaire Collection Not Working

    Microsoft Solitaire Collection is a cards video game that comes pre-installed on all iterations of Windows 10 and is also available for Windows 8 and 8.1 as well as a number of mobile platforms. Microsoft Solitaire Collection is designed to replace the Solitaire, FreeCell and Spider Solitaire games that are…

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  • Fix: Oops… a server error occurred and your email was not sent (#707)

    The error “Oops… a server error occurred and your email was not sent. (#707)” usually occurs when the Gmail client is unable to establish a working connection with its servers. You are actually sending the mail to the Gmail servers which are in turn storing it into the account of…

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  • Fix: The Wait Operation Timed Out

    The error “The wait operation timed out” usually occurs with the Windows default applications. They occur when the operating system is unable to forward the request to open the multimedia (photos etc.) to the default Windows application. When the operation times out, we are faced with this error. This is…

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  • Fix: AMD Quick Stream Error ‘The license information to use this software is not found’

    The error “The license information to use this software is not found” usually occurs when AMD users upgrade their Windows version or install a new patch of driver updates for their computer. This error is caused when the application is not able to correctly verify that your software is authentic.…

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  • Fix: Blue Screen Error ntkrnlmp.exe

    NTKRNLMP stands for NT Kernel, Multi-processor version and it’s a legitimate Windows component. This system file is tasked with managing the vast majority of low-level internal files, so it can be regarded as one of the most important Windows files. BSOD (Blue Screen of Death) crashes frequently get attributed to ntkrnlmp.exe when…

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  • Fix: The Program can’t Start because OpenAL32.dll is Missing

    OpenAL (Open Audio Library) is a cross-platform audio application programming interface (API). It is designed for efficient rendering of multichannel three-dimensional positional audio. It is included in many games as one of their core parts and helps them run smoothly, enriching the user’s experience. The error “The program can’t start…

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  • What is: USB Selective Suspend in Windows

    USB Selective Suspend is a Windows-specific feature that allows users to set their connected USB devices to a very low-powered state when they’re not in use. While this feature is definitely effective in prolonging the battery life of your laptop or notebook, it might also cause unexpected problems with certain…

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  • Fix: Taskeng.exe Keeps Popping Up Randomly

    Taskeng.exe is a process known as Task Scheduler Engine and is signed by Microsoft Corporation. The original taskeng.exe is an important system file, which makes it a high target for malware. It’s responsible for keeping track of tasks that are set to run at a predetermined time and call upon…

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