Apple today announced that it is simplifying the self-service repair process by making it easier for customers to complete the post-repair System Configuration process.
The System Configuration process is the last, but hectic step in ensuring that a repaired device is working properly. It verifies that the parts are genuine and working properly, and it updates firmware and calibrates them, so they work securely.
Previously, customers who wanted to complete the System Configuration process had to contact Apple’s support team. However, Apple is now trying to make it easier for customers to complete the process themselves by placing the device into Diagnostics Mode and following the on-screen prompts.
This is certainly a step in the right direction, and makes it easier for customers to repair their own devices, and it also frees up Apple’s support team to focus on other tasks.
In addition to simplifying the System Configuration process, Apple is also expanding the self-service repair program to the iPhone 14 lineup, the 13-inch MacBook Air with the M2 chip, and the 14-inch and 16-inch MacBook Pro models with M2 Pro and M2 Max chips.
Keep in mind that while simplifying the whole procedure may seem like a positive step on the surface, the program is designed for customers with experience repairing electronic devices, and Apple says that the majority of customers are better off visiting an Apple Store or Apple Authorized Service Provider.
The self service repair program is essentially designed to provide customers with access to parts, manuals, and tools to repair select devices. Customers can order parts from Apple’s website, and they can watch videos and read instructions to learn how to repair their devices.
All in all, the simplified System Configuration process makes it easier for customers to complete the process, and the expansion of the program to new devices makes it more accessible to a wider range of customers, although its part of Apple’s strategic move to introduce it at a time where the devices are almost a year old, with relatively less demand in repairs.
As of now, this is all we know, but rest assured that we will keep you updated as new information ebcomes available.