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Apple Inc. Certified Independent Repair Shops Will Have Qualified Technicians, Genuine Spare Parts, Manuals And Diagnostics Too

Apple is finally acknowledging the power of the third-party technicians who have been repairing iPhones and other premium Apple products without official support. The company has given a green signal to Apple Authorized Service Providers program which will essentially allow independent repair shops to offer authorized repair and service to Apple Inc. products, mainly iPhones. These service providers will also have access to genuine Apple spare parts, manuals, equipment and other critical infrastructure needed to reliably repair Apple devices.

Apple Authorized Service Providers (AASPs) Pilot Program Moves To Real-World Deployment:

Apple Inc. recently completed a pilot program with 20 companies that were essentially third-party, independent service centers. The companies were spread across North America, Europe, and Asia. Apple Inc. is now formally debuting in the United States. Moreover, the Apple Authorized Service Providers will soon be seen across several more countries. The move clearly marks a fundamental shift in Apple’s outlook towards third-party service centers which were hereto denied support, and the products they repaired did not retain their warranty.

Speaking about the new and promising program, Apple COO Jeff Williams said, “To better meet our customers’ needs, we’re making it easier for independent providers across the U.S. to tap into the same resources as our Apple Authorized Service Provider network. When a repair is needed, a customer should have confidence the repair is done right. We believe the safest and most reliable repair is one handled by a trained technician using genuine parts that have been properly engineered and rigorously tested.”

Interestingly, Apple Inc. won’t be allowing these independent repair shops to service devices that are still in warranty. The company has categorically noted that the program will help customers with “the most common out-of-warranty iPhone repairs,” including iPhone display and battery issues. Simply put, these shops will be able to repair only those devices which are no longer covered by the Apple Inc. warranty. Moreover, the third-party service centers certified by Apple will only be authorized to repair iPhones. Apple Inc. hasn’t confirmed about these shops would be able to officially repair other Apple devices, but it is likely that they may soon receive the authority.

How To Become Apple Authorized Service Providers?

Currently, there are about 5000 Apple Authorized Service Providers (AASP). Interestingly, joining the program and becoming a certified AASP doesn’t include any upfront costs. Businesses, however, will need to have an Apple-certified technician to perform repairs. Apple assures the process is “simple and free of charge.” Moreover, such third-party Apple products repair businesses will need a commercial address. In other words, individuals working from their residences will not be able to become an AASP.

Once a business qualifies for the AASP program, it will gain access to genuine Apple parts, tools, training, repair manuals, and diagnostics. Apple had recently granted the privilege to Best Buy, and these independent service companies too will gain the same authority.

Apple has always been very protective about the iPhone repairs. It has also attempted to curtail the practice of third-party repairs by activating mechanisms within the iPhone iOS that warns users their devices are packing hardware that isn’t authorized by Apple or authenticated by an AASP. However, by expanding the program, Apple is not only bestowing trust on third-party repair shops to fix out-of-warranty iPhones; it is also attempting to limit the potential damage caused by non-genuine or spurious Apple spare parts.


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