Windows

Accidentally Released Versions of Intel Display Drivers may Face Withdrawal owing to Upgrade Block in Windows 10 v1809

Windows 10 October 2018 Update (version 1809) had to face quite a lot of issues since its re-release in November. A few features even had to be withdrawn later by Microsoft. The problems seem to be never-ending and a new show stopper has arrived. Microsoft has suddenly stopped rolling out its feature update for Windows 10 systems with certain Intel graphic chips.

There were already a few reported issues with updating to version 1809 in the operating systems that were using Intel Display Audio driver. Microsoft had stated that Windows 10 deployment would be blocked until updated Intel device drivers are installed on the OS. This latest fail has been added to the list of already known issues of the update. Its current status is ‘Upgrade block in place’. According to Microsoft Support, the affected platforms include Windows 10 version 1809, Windows Server 2019 and Windows Server version 1809. The details provided by Lonnie_L, a Microsoft Agent on Microsoft forum are as follows:

“In September, Intel inadvertently released versions of their display driver (versions 24.20.100.6344, 24.20.100.6345) that accidentally turned on unsupported features in Windows.  After updating to Windows 10, version 1809, audio playback from a monitor or television connected to a PC via HDMI, USB-C or Display port may not function correctly on devices with these drivers.

Microsoft is currently blocking devices with these drivers from installing Windows 10, version 1809, and we are working with Intel to expire these display drivers and provide a resolution in an upcoming release.”

The answer also provides a workaround to this problem. Lonnie_L mentions that in order to check whether your system has been impacted, the following steps need to be performed:

  1. From the Startmenu, type Device Manager in the search box. Select Device Manager from the search results.
  2. Find and expand Display adapters.
  3. Right-click on the Intel® HD Graphicsdevice.
  4. Select Properties.
  5. Click the Drivertab.
  6. Check your driver version.  If the driver version is listed as either 24.20.100.6344, or 24.20.100.6345, your system is affected by this issue.  Please contact Microsoft support for a resolution.

Once it has been confirmed that your device has an incompatible driver, he recommends contacting Microsoft directly at 1-800-MICROSOFT or by finding a local number in your area.

Microsoft is reportedly working with Intel to expire these display drivers, including coordinating with OEMs and is expected to provide an update on the resolution of this problem in an upcoming release.

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