How to Fix error ‘com.google.process.gapps’ has stopped

By Kevin ArrowsUpdated on July 19, 2024

Kevin is a certified Network Engineer

When the error “Unfortunately, the process com.google.process.gapps has stopped” occurs, it typically results in apps crashing or freezing, hindering the overall functionality of your device. This error means that the Google apps process, crucial for many background tasks and services, has crashed unexpectedly.

com.google.process.gapps

The most common cause is corrupted app data or a misbehaving app update, often related to Google Play Services or Google Play Store. Other possible causes include system cache issues or conflicts between apps.

1. Resetting Apps

When apps behave irregularly or data within them gets corrupted, resetting them to their default settings can often clear the issue. This method won’t remove your apps, but it clears up their internal state and permissions, potentially fix any issues causing the error message to display. It’s similar to giving your apps a fresh start, without the struggle of reinstalling them.

Open Settings.
Select Application Manager or Apps.
Choose All (if available) or swipe to view All.
Press the touch button to access the menu/properties, then select either Reset Apps or Reset App Preferences. This will reset the apps without deleting them.

2. Restart Google Framework Services

By restarting the Google Services Framework, you’re essentially giving this crucial component a fresh start. This can help clear out any temporary glitches or data congestion that might be causing the error. It’s a bit like rebooting your computer to resolve a persistent issue – a simple yet often effective solution.

Open Settings and select Apps.
Tap on ‘All Apps’ or swipe to ‘All’, then find and open the Google Services Framework App.
Access App Details, tap on ‘Force Stop‘, then select ‘Clear Cache‘ and test.

3. Reset/Restore your Android Device to Factory Settings

Should the above mentioned methods prove ineffective, consider performing a factory reset on your device. It’s recommended to initiate a soft reset and, should that fail, proceed with a hard reset. For instructions on how to reset, refer to the Android factory reset guide.

By Kevin ArrowsUpdated on July 19, 2024

Kevin is a certified Network Engineer

ABOUT THE AUTHOR

Kevin Arrows

Kevin Arrows is a highly experienced and knowledgeable technology specialist with over a decade of industry experience. He holds a Microsoft Certified Technology Specialist (MCTS) certification and has a deep passion for staying up-to-date on the latest tech developments. Kevin has written extensively on a wide range of tech-related topics, showcasing his expertise and knowledge in areas such as software development, cybersecurity, and cloud computing. His contributions to the tech field have been widely recognized and respected by his peers, and he is highly regarded for his ability to explain complex technical concepts in a clear and concise manner.

Comments

144

Herald Jul 8, 2015

Thank you. Method 2 works like a charm.

charmm Jul 13, 2015

This worked.

Priyabrat Debasis Jul 19, 2015

thanc bro,,it workd lyk a spell…..

dsud Jul 21, 2015

thank you it worked.

Nonameguy Jul 24, 2015

Method 2 works

Onoku Jul 26, 2015

Method two caused every app on my phone to stop working instead.

K. Arrows Author Aug 7, 2015

Are you sure you followed methods 2 as listed? This has been tested by me and it does work.

Mac Aug 8, 2015

None of the methods above have worked for me, unfortunately. Method 2: my Download Manager doesn’t have an Apps Details to open. I have a Force Stop and have tried repeatedly. There is only Force Stop and Cancel, no Disable option.
Tried Method 3 repeatedly with no success. Method 1: I see no touch button to open menu/properties which would allow me to Reset apps.
To add to the frustration the google error pops up about every 2 seconds, making any attempt at correcting extremely slow. Any suggestions would be so appreciated!

Michael Aug 9, 2015

I put in my password to unlock my phone and immediately the error message pops up (“Unfortunately, the process com.google.process.gapps has stopped.”), i tap ‘ok’ to close the error message but instantly the error message pops up again, and this happens over and over again regardless of the amount of times I tap ‘ok’ on the error message. Whether i open any app the error message pops up the same way. I’ve tried all the steps above in order with no results. Do you think that doing a factory reset will solve the problem?

K. Arrows Author Aug 9, 2015

Yes, as it will restore from the recovery partition.

Michael Aug 9, 2015

Thanks! The error message is now gone and i have so much more storage space too XD.

K. Arrows Author Aug 9, 2015

Welcome. ::)

Leopardpa Aug 17, 2015

I have tried all these and other methods on my Galaxy Tab4. Nothing works. Suggestions?

Shubham Goyal Aug 19, 2015

didnt solve.. that message appears in <1 sec it just keeps popping up on my micromax canvas doodle 4 plzzz helpppppp the play store too got deleted auto. and all the options of all google apps are grey out cant select any of them

mary Aug 20, 2015

hi
in the 2nd method the disable button in not working, its not active what should i do?

K. Arrows Author Aug 21, 2015

Try hard reset. That should fix it.

sumi Aug 21, 2015

hi I wanna try the 3rd method but it doesn’t give a disable option it only says turn off and force stop……should I turn off?

K. Arrows Author Aug 25, 2015

Try a hard reboot.

Peko Aug 26, 2015

I tried all 3 methods….. reboot….still not working….. the pop up message is so annoying…. i tried to open google play store but it just doesn’t connect…. what can I do?

K. Arrows Author Aug 26, 2015

Then the best way would be to do a factory restore.

Jessica Butler Aug 26, 2015

Tried all three methods. After each method, I powered down and back on. No luck so far on my LG phone. In my update center, I have one notification. It seems to be stopped during update.

Jessica Butler Aug 26, 2015

I went to settings, then backup and restore. Factory data reset is disabled by server policy. I would like to take this device back to factory settings, but I don’t know how.

K. Arrows Author Aug 26, 2015

When the phone is turned off, press and hold the Home Key + Volume Down Key +Power/Lock Key . When the screen shows the LG logo, release thePower/Lock Key .

When the screen displays an Android robot animation, release the other keys.

Leave your phone for at least a minute while it performs the hard reset, then your phone will reboot.

Linda Mares Aug 26, 2015

I tried the suggestions on an android tablet …doesn’t work. Anything special for tablets?

Reb Aug 28, 2015

The pop ups won’t stop. I can’t access anything because the error messages pop up ever 2 seconds and won’t go away!

K. Arrows Author Aug 28, 2015

Please do a hard reset and restore the phone to factory settings.

Mharvic Aug 29, 2015

Hey I have the same issue.. try clearing delvik-cache and reboot.. it works..

Jacob Drivas Aug 30, 2015

Can I back my tablet up and then do a hard reset?

K. Arrows Author Aug 30, 2015

Yes. You can.

Jack76 Aug 31, 2015

This problem started on my new Virgin Mobile HTC Desire 816 after I allowed a system upgrade. So far, none of the little fixes have worked.

K. Arrows Author Aug 31, 2015

Please do a factory reset:

Press and hold the VOLUME DOWN button, and then press and hold the POWER button.

Wait for the screen with the three Android images to appear, and then release the POWER and VOLUME DOWN buttons.

Press VOLUME DOWN to select FACTORY RESET, and then press the POWER button.

Jack76 Aug 31, 2015

I had to go to Settings, Backup & Reset, but that solved the problem and I’m so glad because I really do like this phone.
Thanks.

Japster21 Sep 1, 2015

I have yet to try this. I have a samsung galaxy core and tried 3 methods to master reset my phone to fix this problem, but none worked. Tried the master reset option via settings (‘delete all’ button not working), the master reset code you input in the dialer, and finally, the power+volume up+home key combination.

K. Arrows Author Sep 1, 2015

Are you still looking for a reset method? Thanks

Japster21 Sep 2, 2015

Yes I still am. After updating my phone from 4.3 to 4.4, the error popups started appearing. I read somewhere that you can reset your phone via desktop, but I don’t know how that works.

K. Arrows Author Sep 2, 2015

http://smallbusiness.chron.com/factory-resetting-android-phone-computer-71407.html

emily bickford Sep 2, 2015

I have a prontotec 9 inch tablet PC. I keep getting that message and I tried all of these and it won’t work. What else can I do?

K. Arrows Author Sep 2, 2015

Please do a factory reset by going to Settings -> Privacy -> Factory Reset

emily bickford Sep 2, 2015

It still won’t work.

K. Arrows Author Sep 3, 2015

Is it still showing the com.google.process.gapps after the reset?

emily bickford Sep 3, 2015

Yes.

SiB Sep 3, 2015

Man this error is not going away even after resetting my Sony Xperia Z. It comes after every 2 seconds. I can’t even use it’s screen. PLEASE HELP

K. Arrows Author Sep 3, 2015

Press and hold the power button + volume up key for a couple of seconds.
The device will vibrate once, you can release the power button, but maintain the volume key down for 10 more seconds.
The phone will vibrate and then shutdown, indicating that the hard reset procedure is completed.
Simply turn on your phone.

Alvin Sep 8, 2015

Not working…

K. Arrows Author Sep 12, 2015

Reset to factory defaults: http://appuals.com/best-guide-factory-reset-android-phone/

gita devic Sep 11, 2015

Not working

K. Arrows Author Sep 12, 2015

Reset it to factory defaults: http://appuals.com/best-guide-factory-reset-android-phone/

Alvin Payuyo Sep 12, 2015

It’s not working 🙁

K. Arrows Author Sep 12, 2015

Please reset to factory defaults: http://appuals.com/best-guide-factory-reset-android-phone/

TheMajesticGrifo Sep 16, 2015

I did every single step on my tablet but it’s still not working

K. Arrows Author Sep 17, 2015

Reset it to factory defaults: http://appuals.com/best-guide-factory-reset-android-phone/

Vincent Sep 18, 2015

I’m on an ASUS me302c. None of this worked. Already reset to factory defaults. Didn’t work either. One question: I recently dropped my tablet over the table, no visual damage and everthing else except this works fine, too. About that time the problem started to occur. So is it possible that this is due to kind of internal damage? Anyone pls answer thank you in advance.

Ps: btw the error “google play services has stopped working” and “google play newstand has stopped working” (when using it) occurs just as much and other apps crash sometimes but not as much

K. Arrows Author Sep 19, 2015

1. Did you do the hard reset? http://www.hardreset.info/devices/asus/asus-me302c-memo-pad-fhd-10/

2. Go to app manager and clear all data of play store and android app

Vincent Sep 20, 2015

Just did it. Still the same.

Carl Witthoft Jan 31, 2016

Me, too — absolutely nothing in any forum has fixed the problem on my asus m3302c. Worse, even side-loading previous versions of play store and hangouts (which worked 3 months ago) doesn’t help. Some other app is at fault and I can’t track it down.

Omar Wagih Jan 31, 2016

Did you try flashing an older firmware for your phone?

Brahmbhatt Jagrut Sep 30, 2015

i have the same problem i have reset the phone the app pref now what should i do

Patricia Oct 24, 2015

I talked to a Samsung technician. She told me to remove my battery from the back of my Samsung S5 for a minute or 2. Replace the battery and turn on the phone. The gapp message was gone. My phone is working ok now. Patricia

K. Arrows Author Oct 25, 2015

Thank you for letting us know. Your comment will help others.

Ryan Mark Pesidas Sep 30, 2015

i have the same problem. i try all the methods and still it didn’t work either. no shows of improvement. please help me regarding on this matter. thank you

saphyre Oct 3, 2015

Wont even let me factory reset

Alberth Camus Oct 5, 2015

hola ..yo tambien tengo el mismo problema con mi celular Huawei Y 300 desde hace mucho intente todos los pasos, hubo momentos en que me dejaba de aparecer elmensaje pero luego volvia ya no se que hacer no se que problema mas sea si alguien sabe otra opcion por favor ayudenme se los agradeceria.

gaurav moorjani Oct 8, 2015

Awesome !!! Method 1 worked on my Samsung phone !! Kudos !!! It was a Watsapp notification app that was causing the error !!

Iqbal Galang Jul 1, 2016

how u know it was a watsapp dat error?

K. Arrows Author Jul 1, 2016

the user has commented from experience.

gaurav moorjani Oct 8, 2015

Awesome !!! Method 1 worked on my Samsung phone !! Kudos !!! It was a Watsapp notification app that was causing the error !!

Bret Oct 12, 2015

Just fixed our Galaxy S tablet, thank you!

Joe Thrash Oct 17, 2015

I tried it now, I think it happened because I stopped app store and the app was still downloading so I disabled it. Hopefully this world.. thx

Amit Sɪɲʛh Oct 23, 2015

I have got an alternate method who have rooted their phone. Install ES explorer (or any file manager with root permissions). Go to device/system/priv-app/gmscore.apk. install the gmscore.apk. this solved my problem which even persisted after a hard reset also….. Let me know if this works for u

K. Arrows Author Oct 23, 2015

Thank you for the steps. I have featured this method so it can help other.

Name Dec 21, 2015

not found gmscore.apk

guestrock Dec 21, 2015

gmscore.apk not found

shaik waseem pasha Dec 18, 2015

thank you my friend the first method works perfectly. thank you once again brother.

Rocelaodine Guerrero Dec 27, 2015

I have cherry mobile pulse a local cellphone from Phil. I tried all the method but it really didn’t works. Pls help! :'(

K. Arrows Author Dec 27, 2015

Have you tried restoring to factory settings?

Lisa Clymer Dec 29, 2015

I have done all the steps and my LG phone will not stop producing this error message and it won’t let me update my google play services. I can’t factory restore it, when I do, it says that factory restore has been disabled by kill switch. I have talked to my service provider and they refuse to replace my phone or anything. They told me to contact google.

Omar Wagih Dec 29, 2015

What kind of an LG phone DO you have?

Anna Jan 4, 2016

I have a Lg Lucky and I have tried all the methods and its still not working and also it still want let me reset it either because it also says factory reset disabled please help

Omar Wagih Jan 4, 2016

Can you try to download an app called “App cache cleaner” and clear the cache of your applications Then take out yout battery for a minute or two and rebooting?

Sue Loparo Jan 13, 2016

#3 worked for me. I have a Samsung Galaxy Stellar that I was almost ready to trade in before I found this site. Thank you!

K. Arrows Author Jan 13, 2016

Welcome.

Sue Loparo Jan 13, 2016

Thank you!

Jordan clark Jan 14, 2016

I have windows 8 im not on a phone and i dont know how to fix it and i download it on inter net not on my store??
And i dont know what to do?? how do i fix it?? And can you make a vedio because i cant find the stuff your talking about But its on a phone not laptop please if you get the chance do i said Thanks!!!

Omar Wagih Jan 21, 2016

Hello sir, this is an android guide not a Windows phone one.

Adele Jan 18, 2016

Hi I have an android head unit in my car. It came up with this notification however has now gone to the little android man spinning. And I can’t do anything. I did do a small reset but still the same. Please help!

Noah Rodberg Jan 20, 2016

I have a samsung tablet 4 and it keeps popping up on my tablet every 1 minute or so I tired everything on here but it still won’t work please help..:(

Omar Wagih Jan 21, 2016

Hello, can you try to back up your data on your laptop and then factory reset your tablet?

Noah Rodberg Jan 20, 2016

It keeps popping up on my tablet every 1 minute or so. I tried everything and still won’t work please help me out 🙁

zethuskid Feb 10, 2016

hi guys i have a cherry mobile cosmos z its a smart phone from the philippines, i already hard reset my phone and right away before i choose a language an error message “the process com.google.process.gapps has stopped” comes in then my phone goes on rebooting/restarting its like a loop that never end. guys please i need help.

Omar Wagih Feb 10, 2016

Did you try flashing a new firmware?

zethuskid Feb 11, 2016

No i didn’t., i believe i deleted an important file or something.

Omar Wagih Feb 12, 2016

Please try updating the firmware. It is a guide on how to flash the original firmware for your phone. [sent via e-mail]

QueenZarah Dimacuha Gonzalvo May 13, 2016

Whats the update on your phone. I have the same case like yours 🙁

zethuskid Feb 11, 2016

no i didn’t but i remember something that i delete a file mediatek i guess? there are 3 files that i deleted and right after that, it always restarted then it comes up with that kind of error message.

K. Arrows Author Feb 11, 2016

Can you try doing a Google Update of your software, if that doesn’t work, then do a hard reset.

zethuskid Feb 12, 2016

i am unable to do a google update because after i open up my phone just only 2 sec it will restart or reboot and regarding on a hard reset i already did it a couple of times already. please help i download the stock rom for this specific phone and the installation always aborted. i tried something else but it says invalid ota package scatter missing something like that. hoping you can help me on this. i need my phone so badly im using my wife’s phone to be able to chat with you. thanks in advance

goigarg Feb 12, 2016

when i try to install Gmscore.apk it shows apk not installed

Omar Wagih Feb 13, 2016

Sorry what is gmscore? It is no where listed in the article

7amany Feb 16, 2016

My google services are force stopped and update deleted. What do i do?

K. Arrows Author Feb 17, 2016

Re-update it.

Jürgen Karer Mar 10, 2016

Method 3 worked. But when I open any google app (youtube, playstore, …) the error comes back.

K. Arrows Author Mar 10, 2016

undo the updates

Bonnie L Daisy Mar 24, 2016

ok no of these methods are working on my LG sunrise. I can’t get it to do a hard reset either. any other ideas?

fronghy Sep 27, 2016

Did you find a way to fix it? I have a sunrise too and am having this issue.

Annamaraju Venkata Naveen Apr 9, 2016

To fix android.process.acore error, I have restored to factory settings… now I got com.google.process.gapps error at the launch screen.

I am not able to open my phone now 🙁

K. Arrows Author Apr 9, 2016

Try uninstall the latest updates.

Yaser Shaikh May 2, 2016

i guys I own an intex aqua trend which has not even completed its year in my hands recently I had downloaded lucky patcher by mistake (as you know when we open a website and it is directed to another website and download starts automatically) in order to check what actually it was I opened it and found it to be helpful for some applications and especially Clash Of Clans but after certain time I tried getting it to normal as it was improper and now I am shown with the message that

“Unfortunately the process com.google.process.gapps has stopped”

I have tried everything now but nothing works so now I have disabled all the google applications and the problem has solved but in order to use some applications (like Clash Of Clans, Youtube) google is required and when I enable them the same thing happens PLEASE HELP

Alek May 14, 2016

thanks, sorted out my hudl

Michael May 24, 2016

The method 4 actually worked for my itel android phone. I am happy. thanks to the information provider.

Cashmorechris Jul 9, 2016

Same problem here on galaxy tab 3, found my error. Go to setting/app manager/all/google play services click disable you will be prompted that its a device administrator disable it under settings/security. Once done go back to app manager you now have the option to force stop and uninstall updates do this it will put the factory version back on. This also fixes the problem “your device isn’t compatible with this version” inside the app store

Cashmorechris Jul 9, 2016

Abdullah Rajab Dec 11, 2018

Thanks a lot, mate! That solved my mother’s phone issue.

Daryll santos Jul 19, 2016

hi, all the method includin the user suggested method doesn’t work for me.. I factory reset my phone but nothing happens.. even when I add google account to my device the gapps is keep on poping up.. i dont know what is the cause of this.. my device is lenovo a536 btw

K. Arrows Author Jul 19, 2016

Did you recently do an update or install an app or something?

mirsyis Jul 26, 2016

I have the same issue due to fiddling with lucky patcher

Terry Jul 21, 2016

Thanks a million, Kevin! I’ve been pulling my white hair out for a couple of days regarding this problem. I’ve done a factory reset a few times in the hope that it would solve the Google messages, and all to no avail. I followed your advice in method 2 on my ageing Hudl2 and all was solved!
Terry

dplc81 Jul 22, 2016

Thank you! Method 3 worked for Nox Android Emulator!

kerdarqw Jul 25, 2016

I have problem on my NOX. Method 3 not work. Can you help me ?

Amit Sahu Sep 2, 2016

None is helping, did factory reset too…same error popping up with very high frequency
What to do??

Yami Sep 6, 2016

They won’t help, they don’t care about our problems

Deshon Sep 5, 2016

I have a question so I soft reset an hard reset my phone and it’s still showing the Google gapped has stopped and it’s won’t let me get pass the LG welcome screen after it was reseted what do I do? Or what can I do?

Chen Friedman Sep 6, 2016

What if this error keeps coming up, for every process I have, repeatedly.
I cannot stop these error messages from coming up, so I can’t even go to settings etc…

Please help 🙁

Thank you in advance guys!

Gareth Hardman Sep 30, 2016

I have the same issue – no way of getting to settings – did you get to fix this can I ask??

Abraham Basson Oct 3, 2016

Have you resolved your Issue? I have tried all these methods. Still can’t get it fixed.

Loki Nov 22, 2016

I was ready to just scream in frustration cause I had the same problem. But I literally restarted my phone and so far it works normal again… smh.

but try that

Daŕîus Matîjőšïűs Sep 9, 2016

i have a HTC M9, it has done this to me second time, but first time its sorted it self out but this time its been like this for few days. Anyway when i close the “stopped” program it appears again in next second, its impossible to go to settings or do anything, is there a solution ???

Deepraj Thapa Oct 18, 2016

i just installed cm12.1 on my galaxy s4 and installed g apps bt when my phones turned on all the google related errors shows up and i am not able to use any other things i cant select anything because those messages keeps on comming plz any body help me

Aashutosh Mallick Oct 18, 2016

Ok here’s the catch .I tried this method but it didn’ t work . I had my friend’s phone he unrooted it or deleated apps that was not known to me .The error was gone after installing google services framework was installed by me .I found it on xda developer forums .

Thanks for reading

K. Arrows Author Oct 26, 2016

Thank you for the suggestion.

disqus_ir7jO3TT2d Nov 2, 2016

i un installed the google updates . in setting, applications, applications manager .under downloaded, that has worked, i did all other steps and nothing worked,

B.n. Adhikari Jan 4, 2017

if you have an idea please tips me…
my mobile canvas-L of micromax..
fist of all I faced hang my mobile after that I restored my mobile when it was opening I face a problem like a unfortunately, the process com.google.gapps has stopped..
now I’m unable to open my mobile. there is no settings system now. I can’t found any operating system.
plz tell me any tips to open my mobile.
your instructions may I refund my mobile again.
thank you….

tecia Jones Mar 8, 2017

hello my son has a LG K7 by Metro PCS and upon boot up he receives a message that says google play app has stopped working. I have tried the hard reset (NOTHING) he is unable to use the phone so none of the above will help me. anybody has another way around this situation for me. Thanks

Mary Mcdaniel Aug 9, 2017

I have the same problem with my lg k7. Did you find a solution?

tecia Jones Aug 10, 2017

unfortunaltely no.. I was told by customer service and the stores that there is nothing that can be done. if you have any suggestions I am open
thank you

gygfygfy7fg7gf7g7 Jul 19, 2017

my phone keeps coming up with unfortunately the process com.google.process.gapps has stopped app not working if you no the solution please email me

Amie Sep 8, 2017

Please who uses hauwei and has same problem??

Tomas Valenti Dec 9, 2017

i cannot even get to settings OR apps! this thing keeps popping up, and if I hit OK, it pops right back! no way to access ANYTHING except for this annoying error message. restarted several times. LG Optimus F3. please help! thx.

Kevin Apr 30, 2018

Hi, i have this issue with the process com.google.process.gapps has stopped and I can’t manage to do anything on my phone and what can I do

Christine M Jan 15, 2019

I’ve tried the simple suggestions, resetting apps, disabling enabling various apps etc but anything more complicated is impossible because the error message is permanently displayed and I have to click to remove for every action, swipe screen, select item etc.

Shane Warren Author Sep 20, 2019

You will have to follow the steps to do that if you can’t a hard reset might help.

Shane Warren Author Sep 29, 2019

If you cant access the phone, the best method is to go for a hard reset.

Shane Warren Author Sep 30, 2019

Best option to go with is a hard reset

Amadhe Razarius Cosmos May 7, 2021

I have a BLU Studio G Android phone, which has encountered this error after factory reset which I had to resort to because it was stuck on an infinite loop of trying to update apps after launching it. I have not used the device for a year. Do you have any solutions?

Muhammad Zubyan Author May 12, 2021

Have you tried the solutions shown above? Let me know so that I can assist you further. Also, is your phone rooted?

1. Resetting Apps

2. Restart Google Framework Services

3. Reset/Restore your Android Device to Factory Settings

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